Casual Box Office Assistant X 2 Posts

2 days ago

Rotherham, United Kingdom Rotherham Metropolitan Borough Council Full time

**Salary**

£12.85 per hour

**Contractual hours**

0

**Basis**

Full time

**Region**

Rotherham

**Job category/type**

Theatre

**Date posted**

17/10/2025

**Job reference**

REQ21459

Directorate: Regeneration & Environment

Casual, 0 hours per week

RMBC are seeking to recruit two casual Box Office Assistants for the Civic Theatre to work on a causal basis to cover busy periods, holidays and special events.

Are you passionate about the arts and have excellent customer service skills? Rotherham Civic Theatre is seeking a friendly and motivated **Box Office Assistant** to join our front-of-house team.

As the first point of contact for our patrons, you'll play an important role in delivering an outstanding visitor experience to everybody attending the theatre. We’re looking for someone with **excellent communication skills**, who can work well both independently and as part of a team.

**Key Responsibilities**:

- Provide a warm and professional welcome to all visitors.
- Handle ticket sales and enquiries in person, by phone, and online using the theatre’s ticketing system.
- Maintain accurate records and use the ticketing system efficiently.
- Assist with customer queries and ensure all interactions are handled efficiently and courteously.
- Be responsible for handling cash and reconciliation at the end of a shift
- Be a key holder and able to open up and lock up when required
- Support the wider team in delivering a seamless front-of-house operation and support performances, events and daily operations.

**About You**:

- You’re a confident communicator with a positive and approachable manner.
- You’re self-motivated and able to take initiative.
- You enjoy working as part of a team and thrive in a busy environment.
- You have a keen eye for detail and take pride in providing excellent customer service.
- Experience in a similar role is desirable, but not essential - full training will be provided.

**Additional Information**
- The role requires working on a rota to include regular evenings, weekends and bank holidays.

**Join us at the heart of Rotherham’s vibrant cultural scene and help create memorable experiences for our audiences.**

**Shortlisting week comencing 3 November.**

**Interview date to be confirmed.**- Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our _website_._

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