Income Collections Officer

2 weeks ago

Oldham, United Kingdom CP Housing Full time

CarePoint Housing is seeking a Income Collections Officer to support our schemes in Oldham and the surrounding areas. The post holder will work as part of a specialist team with responsibility for collecting service charges.

They will be required to manage collections of a large portfolio of service charge accounts and to maintain contact with account holders to ensure that payments are kept up to date, issuing letters and statements where necessary.

They will be responsible for authorising payment plans and checking that these are maintained. Liaising with other teams as required, they will ensure that customers’ service charge queries are resolved. They will also be responsible for recommending appropriate action in instances of non-payment. The post holder will be expected to work to financial targets agreed with their manager. They will be required to have a good working knowledge of the IT and accounting systems, the law relating to service charges and the statutory legal basis of the landlord and tenant relationship, and of the principles of service charge account administration. In addition, the post holder should ensure that CarePoint Housing’s core values, expectations and service standards are promoted and upheld.

Principal Accountabilities:

- Manage a portfolio of service charge accounts, working to targets set by the Collections Manager.
- Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under their lease.
- Authorise and check payment plans, in person cash collections and remote collections,
- Advise the account holder on the legal and statutory basis of service charges as appropriate.
- Investigate any issues raised by the account holder with the accounting process, with service charges, and other issues, working closely with other teams.
- Liaise with and respond to elected members on collections issues as required.
- Ensure that any other queries are dealt with and resolved by the appropriate team; contact other teams as necessary and monitor the progress of queries to ensure that the account holder receives a satisfactory response.
- Ensure that the collections process is undertaken in line with statutory legislation and in accordance with the organisations standards.
- Ensure that customer accounts are handled with strict fiduciary control and that all transactions are fully audited and documented.
- Instruct recovery action as necessary.
- Request write-offs, write-backs and other account adjustments as appropriate.
- Report on performance to the Collections Manager Stakeholder Engagement and Senior Management.

**Job Types**: Full-time, Permanent

Pay: £24,849.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Do you hold a valid UK driving license

Work Location: In person

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