Neighbourhood Response Officer

3 days ago

Coventry, United Kingdom Rocasa Consulting Limited Full time

**Neighbourhood Response Officer | Coventry | FTC (end of Dec) | £18 umbrella**

Rocasa Consulting is recruiting for a Neighbourhood Response Officer in Coventry, covering also the surrounding areas and occasionally Rugby, Milton Keynes and Oxfordshire.

It's a full-time role, covering 36 hours per week over 5 days. A driving licence and access to own vehicle are preferable, given the nature of the role. Mileages and expenses are reimbursed.

**About the organisation**:
The role is offered by a social housing organisation active nationwide, providing affordable housing to those who most need it.

**Key duties**:

- Develop and deliver neighbourhood plans and local offers.
- Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.
- Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.
- Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.
- Liaise with other departments on neighbourhood improvements and services
- Visit customers in breach of their tenancy or lease agreement where tasked to do so
- Visit customers who may require additional support and assess whether they require on going tenancy sustainment.
- Conduct viewings and sign ups or tenancy assignments.
- Attend court to represent the company and/or provide witness statements as required
- Conduct evictions and attend stay hearings.
- Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits.
- Assist with major incidents and the decanting of tenants

**Essential requirements**:

- Experience of providing good customer service
- Experience of dealing with customers in person
- Experience of working with external partners
- Experience of working to plans and targets
- The ability to exercise good judgement
- **Neighbourhood Response Officer | Coventry | FTC (end of Dec) | £18 umbrella**

**Job Types**: Full-time, Temporary contract
Contract length: 5 months

**Salary**: £18.00 per hour

Work Location: In person

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