Helpdesk Administrator

1 week ago


Bristol, United Kingdom BOUYGUES Full time

Bouygues Energies and Services has an exciting opportunity for a Helpdesk Administrator to join our team providing facilities maintenance at Southmead Hospital in Bristol. This is a full-time permanent position working 37.5hrs per week, 5 days out of 7 with a 1 hour unpaid break. Shift times are 7.5 hours per day between 07:00 and 19:00.

**The role**:

- To provide a professional FM Helpdesk service
- To receive calls and enter the details onto the CAFM system to enable the works to be completed
- Contact relevant subcontractor and co-ordinate site visits
- To support the planned maintenance programme by generating jobs and updating the system when work is complete
- Raise Purchase Orders, invoicing, and other ad-hoc administration support to the department
- Working hours are 37.5 per week, working 7.5 hours per day between 07:00 and 19:00, 5 days out of 7 with a 1 hour unpaid break

**The person**:

- Must have experience of providing excellent customer service ideally in a helpdesk environment
- Knowledge of a CAFM system desirable - Maximo
- Excellent communication skills, both oral and written
- Able to work as part of a team and autonomously
- Well organised and able to prioritise workload
- Good timekeeper and reliable
- Able to work under pressure and to deadlines

In return, we offer an attractive salary and benefits package, including opportunities for training and development.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership
- Sick pay
- Unlimited paid holidays

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability



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