Csl Supervisor

**Who are we?**

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

**About the role**:
**Day to date duties will include**
- Direct day to day contractor supervision to ensure delivery of CaLM deliverables within sub-area
- Monitor day to day CSL Repair Performance
- Monitor effectiveness of day to day CSL Proving and repair activities and ensure expected delivery is obtained within timescale
- Recommend and when required implement efficiency improvements to outperform budget and delivery plan
- Conduct site audit and desktop study to ensure quality of contractor work.
- Recommend and support implementation of process change and better/different use of technology to outperform detection delivery
- Recommend and support changes to end to end process to assist in effective and efficient delivery of repair performance
- Support Commercial team and Contract Performance manager to implement corrective action plans and supervise ad-hoc contract audits

**To be successful you will have the following skills and experience**:

- Supervisory field experience
- Working knowledge of Customer Side Leakage proving and repair techniques
- Demonstrable good interpersonal skills
- IT literate with proven experience of TW work management systems / Preferable,not essential as training can be given
- H&S experience and NRSWA qualification / preferable, not essential as training can be given
- Customer complaint handling experience

**What's in it for you?**

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your well-being.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.