Sales Assistant

**JOB TITLE**

Sales Assistant

**TEAM**

Military & Special Projects Division

**LINE MANAGER**

Military & Special Projects Manager

**KEY RELATIONSHIPS**

Special Projects Team, Logistics, Finance, Sales Support, Marketing

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.

**ABOUT BREMONT**

Bremont is recognised for designing and manufacturing the ultimate tool watch, making timepieces that are highly durable, reliable, and fit for purpose, whatever the environment. Bremont positions itself in the world of adventure and exploration, working with individuals across different fields who epitomise and demonstrate anything being achievable armed with the right mindset. Bremont supports and promotes this mentality and is proud to provide watches for some truly extraordinary feats of endurance that inspire us to push ourselves to achieve incredible things.

Bremont is built on a rich British heritage and the brand represents a true embodiment of the indomitable British spirit. Through sheer vision, determination, and belief, Bremont has established itself as a leading brand in the luxury watch industry. These intrinsic values form the basis for Bremont’s core message and brand philosophy.

The company manufactures its mechanical watches at scale from “The Wing”, Bremont’s 35,000 sq ft state-of-the-art Manufacturing & Technology Centre in Henley-on-Thames, England. High precision engineering, craftsmanship, technical innovation, and a distinctive design ethos set Bremont apart, combined with its unique spirit of adventure.

**KEY PURPOSE OF THE ROLE**

Working as part of the Military & Special Projects team, this pivotal role provides administrative support to the department as well as liaison with our high-profile clients.

This role exists to ensure we provide the highest possible level of service which includes. but is not limited to; order management, lead time planning, pricing confirmation, booking of shipments with customers, coordinating internal resources and stock allocation.

**KEY RESPONSIBILITIES**
- To be the main point of contact for existing key clients (‘Project Leaders’)
- To maintain a flow of communication throughout the clients ordering process - from initial contact, submitting an order and paying a deposit, managing expectations of lead time, communicating any foreseen stock issues, letting clients know their watch is ready, providing tracking information once sent
- Ensuring clients pay in a timely manner and chasing accordingly
- To attend and prepare for events in the UK and occasionally abroad
- Answering calls and providing the appropriate follow up actions, including processing payments using an online system or PDQ machine
- Following up with leads after initial enquiry to keep order momentum
- Work closely with logistics team to resolve any shipping queries during the dispatch process and once packages have been dispatched
- Update order forms regularly to keep data and pricing accurate
- Prepare returns labels and complete exchanges
- Assisting the finance team with payments relating to orders and occasionally generating invoices for paymentkeep sample watches organised and tracking any being sent out to clients or events.

**PERSON SPECIFICATION**

**Essential**:

- Strong attention to detail, and ability to input data accurately.
- High standard of written English and grammar, and ability to communicate well both verbally and written.
- Good mathematical skills
- Able to work to deadlines and targets, whilst also prioritising workload
- Pro-active and able to work independently as well as part of a team.
- Previous sales or customer service experience

**Desirable**:

- Experience with an ERP system and CRM

**COMPANY BENEFITS**
- 20 days holiday entitlement from the off, increasing accordingly to length of service
- Life cover
- Excellent length of service awards featuring the issuing of those Bremont timepieces we are all so proud to produce.
- Significant permanent employee discounts on Bremont Watches, with great ‘family and friends’ Sales.
- Unique retail discounts for many different brands, available both locally and online.
- Enhanced Maternity and Paternity leave.
- Wellbeing initiatives including counselling and 24/7 financial & legal advice.
- Strong support regarding time off for you partake in any commendable volunteer work.
- A day’s holiday for you to celebrate your birthday
- We’re a sociable bunch and plan several social events throughout the year.
- Training programmes offered with a focus on career development within the company.
- A fantastic and enviable new