Quality Assurance Associate

**Quality Assurance Associate**
- Financial Services Industry_
- £23k - £27k per annum, depending on experience_
- Central Southampton_
- Do you have experience of quality assurance, compliance or auditing in the financial services industry?_
- Do you have an excellent eye for detail and strong communication skills?_
- Are you looking to work for a flexible and people first organisation?_

We are working with an award winning financial service company in Southampton who are hiring for a brand new role within their organisation. Reporting to the Risk Operations Manager, the Quality Assurance Associate will play a key role in building and developingthis new function, and will be the primary owner of refining and managing the on-going quality assurance processes that the business establishes.

This company are going through a really exciting period and have a great reputation for providing an exceptional service which is proven by their 4.9 out of 5 score on Trust Pilot from over 25,000 happy customers. This is the high level they operate at andreflects their core values of being professional, ethical and transparent.

**What will you be doing?**

The Quality Assurance Associate will be responsible for call monitoring, process reviews, script adherence, system navigation, providing feedback and full scope quality assurance reviews across all areas of the Operations departments, including CustomerService, Outbound Marketing, Complaints & Underwriting as well as reviews on our Servicing department including our outsourcers.

You will have frequent contact with all departments, especially operations management and team leaders, head of people and culture, credit analysts and the compliance department.

As the business expands, this role is seen as critical to help ensure that high standards are set and maintained with regard to how the business interacts with customers, improves internal processes to ensure that the correct lending decisions are made,and contribute to the first line of defence with respect to compliance.

The hours will be **37.5 per week,**working 9am to 5pm, Monday to Friday.

**What is our client looking for?**

They would love to see people with:

- Excellent attention to detail
- Strong written and verbal communications skills
- The highest level of integrity
- Report writing experience
- Previous experience of working within a consumer lending environment
- Excellent stakeholder management skills with the ability to work with all levels/functions of the business both junior and senior members of staff

**What's in it for you?**

If you're successful you will join an award-winning company with a great reputation and an excellent working environment. They have friendly staff, opportunities to progress and supporting management. Incentivised and not pressurised to succeed, you willbe looked after by this company.

In return for your hard work our client offers a competitive salary of between **£23,000 - £27,000 year, depending on experience**.

The culture is a friendly one, relaxed but professional, and encourages individual and team achievement and career progression.

In addition, you will receive:

- Hybrid working (2-3 days in office/2-3 days from home) if desired following completion of probation.
- 22 days holiday + bank holidays (rising by one day after each year completed up to 25days)
- Company bonus
- Pension scheme with employer contributions rising to 5% after one year of service
- Access to Perkbox on successful completion of probation.
- Life cover (4x Basic salary)

This role is available for a **start as soon as possible**and interviews will be arranged as soon as possible. Generally, this will involve an initial phone call followed by a face to face interview if successful.