Work Planner

**Contract Type: Permanent Full time 35 hours per week**

**Location: Sale Point, Manchester, M33 (due to relocate shortly to Stretford, M32)**

**Agile Working - office and home working**

**Salary starting from £26,295 per annum**

**Interviews will be held at Sale Point office week commencing 27**th** January**
- Our customers and residents are at the heart of everything we do and as a member of the NW England Direct Maintenance Service, it is vital that you have the passion for great customer service. With the ability and willingness to deliver excellence to both internal and external customers every time.

The post holder will have an opportunity to play a part in delivering a high-impact service to our residents. They will be responsible for coordinating the planning and scheduling of the Direct Maintenance Trade operatives within the Northwest England reactive repairs service. Managing trade operatives’ diaries, ensuring jobs are completed in a timely manner, with a right first-time attitude. Ensuring that our residents receive a satisfactory service and that maintenance issues are resolved in line with service level agreements.

**TO BE CONSIDERED FOR THIS ROLE CANDIDATES WILL BE ABLE TO DEMONSTRATE**:
**Must have experience in the Housing Sector/Repairs & Maintenance or similar environment**, as well as Customer Service experience.**
- Advanced administration and computer skills required and must have experience using a scheduling system. (DRS/Opti-time scheduler experience is very desirable).
- Ability to work under pressure in an ever-changing environment and be able to adapt and prioritise.
- You must have excellent organisational and prioritisation skills.
- Confident to communicate both verbally and written with customers.
- At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

**Our commitments**
- At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
- We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
- We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
- We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
- L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 108,000 homes, primarily across London, South East and North West of England.
- As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
- Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

**Location**:Manchester

**Posted**:07/01/2025

**Closing date**:21/01/2025

**Closing time**:23:00