Service Desk Analyst

**Are you a Service Desk Analyst looking for a new challenge?
Role Purpose**:
The role of the Infrastructure Monitoring Engineer is to monitor and manage the client infrastructure estate and services using the suites of monitoring and maintenance tools currently deployed across the client estate. The role will involve monitoring allelements of the client's infrastructure, such as, performance of compute (Virtual and Physical), VMware Hypervisors and Clusters, hardware health (Chassis, SAN, Blades), storage capacity, infrastructure services, security components and backups. Capacity planning,developing the monitoring systems, housekeeping, threshold configuring.

**Responsibilities**:

- Maintain and manage current infrastructure monitoring tools
- Carry out audits across the infrastructure to ensure device availability is captured
- Maintenance and production of technical documentation around monitoring tools, including troubleshooting documents for alert types
- Configuration of infrastructure alerting, define thresholds, create shared dashboards across the infrastructure teams and monthly reporting
- Capacity planning and reporting for storage
- Ability to work as part of a dynamic agile team across multiple client sites
- Be part of problem management sessions in relation to the client infrastructure and monitoring
- Work alongside a skilled team of Infrastructure Engineers at the client sites. Escalating alerts for remediation when required.
- Monitoring of VMware infrastructure, hypervisors and underlying hardware
- Monitoring of Wintel servers, Linux workloads and Enterprise Storage Platforms
- Supporting remote customer sites working with multiple infrastructure teams
- Provide reports on monitoring, availability & capacity to Service Management

**Essential Skills**:

- To work with our talented team and our client you would need to have Security Clearance or be prepared to become Security Cleared
- Experience of large, diverse IT infrastructures and/or network from operational or support roles
- Understanding of SNMP and monitoring agents
- Working with and understanding Event Management data (eventlogs, syslogs, etc)
- Excellent communications skills, organisational skills and independent and autonomous working
- Demonstrable ability to adapt to new technologies, skillsets and to learn quickly
- Basic knowledge of Wintel environments
- Basic knowledge of Linux/Unix and CLI usage/commands
- Knowledge of VMware vSphere performance monitoring
- Knowledge of hardware vendors such as HPE and configuration of monitoring
- People skills: able to motive, influence and drive individuals both inside and outside of their direct management
- Provide up to date and accurate reporting to client
- Minimum 2 years’ experience in MS-Windows or Linux administration in a data centre environment
Experience in capacity planning

**Desirable Skills**:

- Experience working in a NOC
- Experience with Confluence and Jira
- Scripting around Automation and Monitoring (Powershell, Ansible, etc)
- SAN and Backup System Management
- Any Microsoft Certifications
- Experience working in a large enterprise virtualised environment
- ITIL Foundation v4 or Intermediate certification

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Employment Type: Full-time
Location: Stevenage OR Portsmouth OR Newport
Security Clearance Level: Must be eligible for Security Clearance
Internal Recruiter: Josh Huggins-Smith

**Salary**: £20,000 to £24,000
Benefits: 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund**

**Loved reading about this job and want to know more about our company?**

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privilegedenvironment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work forthe customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety
- and security-critical markets.

Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, alongwith supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies.