Ict and Project Administrator

**Objectives aim of the role**

Provide highly effective, efficient and timely administrative support which meets the varied needs and complexities of Apprenticeships, Projects and ICT within Dynamo. Have an understanding of all functions and processes associated with Apprenticeship and Project Administration Team and ensure high levels of customer service are achieved. Support all ICT functions and e-skills within the business ensuring quality and that all ICT platforms, processes are fit for purpose.

**Roles and responsibilities**:
**Administration**:

- Support Office team with the whole learner journey.
- Be part of the sign-up process, liaising with Centre administrator to ensure procedure is followed correctly.
- Enrol new learners on the E-Skills, Moodle and OneFile systems.
- Supporting the project team to meet project requirements Inc. administration paperwork.

**E-Skills Support**:

- Support process flows, systems, action plans and business solutions for the development of E-skills.
- Ensure learning platform is easily accessible for learners and provides accurate, up to date learning to fulfil their training needs.
- Support development staff to upload E-skills content.
- Develop resources to be used to record content for the E-Skills platform.
- Editing content ensuring high quality training throughout the E-Skills platform.
- Meet targets for content to be created and that they are being met.
- Support with the backend of the E-Skills platform.
- Standardising the E-Skills content with content creators ensuring consistent branding and quality throughout.
- Work on various projects that involves the integration of our marketing platforms with other marketing/sales systems.

**ICT tasks**:

- Routine administration including data backups.
- Software installation, maintenance and upgrading.
- Maintain up to date workstations.
- Learning platforms and E- mail systems, including learning platforms and the company website.
- Support new ICT projects sourcing platforms, presenting cost benefit analysis to line Manager.
- Support gaining ICT kite marks for the company are achieved and upheld such as Cyber Essentials and Cyber Essentials +.
- Follow plans for new ICT equipment, software, or systems.
- Set up new staff ICT equipment, complete ICT audits and ICT inductions.
- Monitor staff equipment is in good working order and/or order new/replacement ICT equipment ensuring effective cost management and fit for purpose.
- Support internal ICT problems and resolving where possible.
- Setting up folders and permissions on the organisations server.

**Other duties**:

- Answering the phone.
- Printing and scanning as required.
- Undertake any other duties consistent with the basic objectives and/or duties of the administration process.
- Recognise and respect the need for absolute confidentiality in relation to work content.
- Ensure health and safety procedures are followed in all areas of work responsibility.
- Support the organisations commitment to safeguarding and promoting the welfare of student’s requirements i.e. data protection, copyright, and computer misuse etc. and advise staff, as appropriate.
- Undertake training and development relevant to the post and in line with Dynamo developing profile.
- Perform any other duties necessary to aid the growth and development of the post.
- Undertake specific projects or other temporary duties consistent with the basic objectives of the post as required from time to time.
- Promote the image of the organisation at all times.
- General housekeeping Inc. hoovering, washing up, bins etc.

**Knowledge, skills and abilities**:

- Excellent communication and interpersonal skills.
- Ability to demonstrate good organisational qualities and multi-task efficiently.
- Ability to translate the needs of our customers into working procedures and sales opportunities.
- Obtain and respond positively to feedback and take an active interest in personal development and problem solving.
- Ability to listen effectively and respond appropriately to requests for information and assistance, in a concise and easily understandable style.
- Highly organised with excellent eye for detail.
- Strong IT skills and the ability to troubleshoot.
- Excellent written and verbal communication skills.

**Personal qualities**
- Honesty and integrity. Ability to handle sensitive information with the utmost respect for confidentiality.
- Ability to work as an individual and as part of a team. Use own initiative to devise and manage own workload.
- Organised, punctual and able to work to tight timescales and targets
- Highly competent and able to work in a fast-paced, changing environment.
- Flexibility and adaptability, proactive and solutions focused.

**Job Types**: Full-time, Permanent, Apprenticeship

**Salary**: £20,475.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday