Visitor Experience Assistant

25 February 2025

We often say “it’s staff not stuff” because it’s the personal interactions with our staff and volunteers that make the difference between a good visit and a great visit.

**Job Title**: Visitor Experience Assistant

**Hours**: Variable hours, to cover weekends, school holidays and the occasional evening only

**Contract**: Zero hours contract, fixed term until 2nd November 2025

**Reporting to**: Visitor Operations Manager

**Salary**: £12 per hour

We are recruiting Visitor Experience Assistants to join our team.

We often say “it’s staff not stuff” because it’s the personal interactions with our staff and volunteers that make the difference between a good visit and a great visit. The Visitor Experience Assistant team are there to provide an exceptional standard of visitor experience to all of our visitors, from welcoming them warmly as they arrive, helping them learn about and engage with the stories of Isambard Kingdom Brunel and the SS Great Britain as they make their way around the site, right through to helping them pick and purchase the perfect memento in the gift shop and wishing them a fond farewell as they leave.

The Visitor Experience Assistant role offers great variety and a balance between working independently and within a team.

**The responsibilities include**:

- Actively promoting everything we have to offer here at SS Great Britain - the two museums, Dry Dock and the mighty ship itself as a well as onsite activities including talks and tours
- Operating our admission ticket and retail till systems - this includes handling financial transactions, selling admission tickets, promoting Gift Aid and proactively recommending products and selling merchandise
- Checking in school parties and group bookings, setting them up with all the information they need to have a great visit
- Engaging with visitors and answering their queries across site
- Occasionally supporting on site interpretation and storytelling through engaging presentations and programmed activities
- Reporting to the Duty Manager on shift, ensuring health and safety is upheld, working through any issues that arise and assisting in emergency procedures
- Merchandising the gift shop and maintaining high shop floor standards - taking pride in your environment
- Assisting with product deliveries - counting, unloading and storing in the correct spaces

Training will be provided in all of these areas to ensure you have the information you need to give every visitor the perfect experience.

**What we’re looking for from you**:
**Essential**
- Energy and enthusiasm
- A passion for providing exceptional customer service
- Someone who enjoys buzzing environments, is proactive, organised and has great attention to detail
- Great interpersonal and communication skills
- The ability to multitask and remain calm under pressure
- Availability to work weekends, school holidays and, very occasionally, evenings

**Desirable**
- Experience in public-facing roles, particularly in retail, museums, tourism, leisure or visitor attractions
- Knowledge of Isambard Kingdom Brunel and SS Great Britain’s rich history

**What you’ll get from us**:

- Extensive training and support in your role, including dedicated Engagement Days just for the Visitor Experience Assistants outside of opening hours
- 25% Shop & Café discount
- Family Friendly Policies
- 5% pension
- Holiday pay
- Employee Assistance Programme following completion of a probation period.
- Free entry to the venue with friends and family
- Free entry to local attractions

We can’t wait to welcome you on board

**How to Apply**:
**Recruitment Day**: Friday 14th March

**Starting date**: Week commencing 17th March
- All full-time posts can be considered for job share._