Personal Coordinator 12 Months Ftc

We are currently looking to recruit a full-time Personal Coordinator on a 12 months fixed term contract to cover maternity period. The successful applicant will join a multi-disciplinary team and play an active role in providing an exceptional service toclients.

The role of a Personal Coordinator is a dynamic, customer focused role, which is suited towards applicants who are hardworking and charismatic. The successful applicant will be responsible for ensuring clients feel special and satisfied that they are receivinga 5* treatment and ongoing value for money.

The role is also to help ensure that the patient journey is a smooth and stress-free experience and ultimately contribute to the smooth running of the service. To provide administrative support and reception cover for clients and network of professionalcolleagues and to be the personal point of contact for clients.

**_Shift Pattern - 4 days on, 4 days off rotaional shift pattern inclusive of evenings and weekends.
Our Clinic is open: Mon-Fri 9:40 am - 9:40 pm, Sat 9:40 am - 8:40 pm and Sun 11:40 am - 5:40 pm. _**

**Duties and responsibilities**:

- Represent Randox Health as first point of contact for clients and professional stakeholders.
- Provide continuity care by co ordinating all appointments and investigations (internal and external)
- Ensuring excellent customer service and coordination of diary management within the clinical environment.
- Maintain accurate client records and get involved in the end-to-end process
- Carry out clinical testing including body composition analysis, spirometry, heart rate monitoring, sample collection, electrocardiograms, blood pressure.
- Help to ensure clinic is compliant with regulations set by the CQC. For example, hygiene, confidentiality, customer service, health and safety

**Requirements**:

- Knowledge of Randox products and client
- Experience in delivering health screens, and customer facing experience essential.
- Accuracy in information recording and management and working to clinical procedure.
- Excellent interpersonal and communication skills - written and verbal
- Ability to build rapport with customers, tailoring your approach to individuals
- Empathy and ability to motivate customers to make positive health changes

**_Desirable:_**
- Experience in private healthcare sector
- The ability to input and record data accurately

**About Randox Health**:
For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art RandoxHealth clinics, currently located in London, Liverpool, and Northern Ireland, with ambitious plans to roll out a number of new clinics in the coming months and years. A mobile service enabling certified Randox Health staff to visit clients at their convenienceis also available.

At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers,generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset - movingfrom a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.

In early 2020, Randox were one of the first to respond to the coronavirus pandemic, developing a pioneering diagnostic test for COVID-19 in just a few weeks. Our rapid COVID-19 testing service is trusted and used by a variety of private companies, individuals,and by the sports industry, and in the UK Government’s National COVID-19 Testing Programme.

**_Randox Health is an Equal Opportunities Employer_