Communications Executive Preston

Communication Executive Preston, UK (Hybrid Working) Up to £30,000/annum (depending on experience) Other organisations may call this role Communications Specialist, Communications Coordinator, Marketing Communications Associate, Communications Assistant. About Us (-%About Us) Local Pensions Partnership Administration (LPPA) is an award-winning pension services business based in Preston, Lancashire. We are currently seeking to grow our marketing and Engagement function through the recruitment of an experienced Communications Manager. In this role, you will be responsible for developing the strategy and implementing the delivery of our marketing and communication activities to over 600,000 local government, police and fire service pension scheme members. You will have responsibility for driving improvements to the pension administration service we offer our members. Purpose (-%Purpose) The primary function of this role is to support the Communications Manager in developing and delivering high-impact communications for members and employers - both online and offline. While the role is primarily focused on producing effective written content, there will also be elements of campaign planning, data analysis and idea generation - all with a view to enhancing member experience and promoting the LPPA brand. - To provide written content for communications across a range of different communication channels - To regularly review the LPPA website and make sure the content is relevant, easy-to-access and up-to-date - To ensure members receive useful, timely updates through every stage of their pension journey - To review and analyse feedback from multiple sources, which can be used to drive future communications and enhance member experience - To help identify and implement new communication opportunities through regular data analysis - To support the wider operations team in developing online and offline communications that will result in tangible service improvements Key Accountabilities (-%Key Accountabilities) - To support the business in the implementation of the new UPM administration system - To keep the annual communication plan up to date in terms of content, timings and links to completed communications - To work with the wider business in promoting service improvements and an enhanced member experience Task Specific Activities: - To be responsible for the planning, development and approval of member newsletter content throughout the year (with the support of the Communications Manager), you will create and adapt content, ensuring brand consistency and making improvements based on member feedback and engagement - To keep LPPA’s web content relevant, up-to-date and in the best interest of members, including assisting in the development of a web content strategy - To support the Communications Manager and wider Team in delivering member events and forums (either remotely or at external venues), including pre-event communication planning, delivery of invitations, post-event communications and reporting - To attend regular meetings with the helpdesk and operations teams in order to obtain member insights that will help to improve all forms of member communications Person Specification (-%Person Specification) - An experienced communications professional (ideally with some marketing experience) - Excellent verbal and written communication skills - A confident content writer with experience in providing professional copy to tight deadlines - A customer champion with an ability to adapt their communication style to different audiences - A team player who can build strong working relationships with internal and external stakeholders - Experience of working with brand guidelines and adapting communications to a specific tone of voice - A forward-thinking individual, who is not afraid to challenge the norm if it improves member experience - A natural planner, who is comfortable analysing data, tracking campaigns and making changes based on feedback - An understanding, and acceptance of, LPPA’s equality programme (both internally and externally), along with all other corporate policy initiatives around diversity and good practice In return (-%In return) - The salary for this role is up to £30,000/annum dependent on experience - We offer 25 days’ holiday (plus Bank Holidays and additional concessionary days) - We operate on a 37-hour working week, with flexibility in working pattern dependent on the role - When you join LPPA as a new member of our team, you will automatically be given access to our bespoke Reward Discount Scheme "Your Perk Site", which provides our employees with various rewards and benefits to save money - As you would expect from a pension organisation LPPA offers employees access to an excellent pension scheme with generous benefits - We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees i