Senior Family Finding Officer

12 hours ago

Manchester, United Kingdom Compass Fostering Full time

This is a new and exciting role looking to recruit a highly motivated Senior Family Finding Officer - primarily taking the lead on the Wales and North regional areas. You will support the Family Finding Team Leader North in delivering excellent customer service with a primary aim of securing safe child admissions across North and Wales. You will hold line management responsibility for a small team of Family Finding Officers and ensure that all referrals of children are responded to timely and efficiently, with a strong drive for maximizing safe placement options in respect of family finding for children who are unable to live at home.

The role is busy and varied and you will be managing a wide range of tasks including; data inputting and updating systems, liaising with local authorities, identifying and placing children with foster carers (with the support of a Duty Social Worker), planning the working day for the team, providing business information, attending meetings, taking notes/actions and monitoring / reporting on performance, daily administrative tasks and be in daily contact with many different stakeholders both internally and externally to the organisation.

**Main Duties**
- You will clarify information on child referrals received from Local Authorities and discuss this information in detail with potential foster carers. You will identify and co-ordinate all placement moves, including any inhouse moves, respite and preparing enhanced packages of care.
- You must have the ability to work on own initiative, aptitude to motivate staff and possess strong line management, coaching and supervisory experience.
- To actively promote foster carers and other relevant services to customers - sending out regular updates whilst also maintaining active telephone communication and building positive customer relationships.
- Liaise with the commercial team and external commissioning teams in respect of negotiating funding and individual placement contract agreements.
- Data inputting skills are required as is the ability to audit and maintain quality data.
- To provide clear statistical information and reports as required.
- Attendance at meetings, both internal and external.

**Skills and experience required**:

- Previous line management experience and working in a placements team.
- Experience in sales, customer care or account management environment.
- A proven track record in working to targets, obtaining and maintaining customers, increasing opportunities which result in providing customer solutions.
- Experience of utilising a range of IT packages and programmes and maintaining database systems.

Previous experience of working in a Placements Team and equivalent child care environment is essential. This position may require the post-holder to occasionally work beyond office hours when the demands of the service require it and occasional travel.

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Experience**:

- line management: 1 year (required)
- sales, customer care or account management: 1 year (required)

Work Location: One location

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