Customer Service Adviser

2 weeks ago

Magherafelt, United Kingdom NFU Mutual Agency Full time

**The Role**:
**Customer Service Adviser**

**Competitive salary plus bonus scheme**
**Full Time (can be done over 4 or 5 day working week)**
**Permanent Contract**
**Location: Magherafelt**

**Introduction to NFU Mutual**
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Limavady & Magherafelt Agency.

**About the role**

As a Customer Service Executive within our team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional customer service, you’ll handle enquiries from existing customers and complete insurance policy changes with a ‘can-do’ proactive enthusiasm. You will prospect, engage with new customers, and cross sell our wide range of products and services. You’ll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment.

**About you**:

- A real people person with drive, energy and enthusiasm
- Strong interpersonal skills, communication skills & relationship building abilities
- Pro-active and the ability to work independently as well as part of a team
- Strong IT literacy
- Ambitious and target driven
- Have a proven track record in meeting and exceeding targets

**Qualifications required**:

- Minimum - Maths and English GCSE (or equivalent) at Grade C or above

**Our commitment to you**:
Ongoing training and the opportunity to progress through various roles and CII Qualifications

**Benefits**:

- Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices
- Long-term career development opportunities
- Competitive salary
- Competency based salary progression
- Pension Contributions
- Membership Plus discount scheme
- Private Medical Insurance

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

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