Customer Service Administrator

2 weeks ago

Durham, United Kingdom Abode Heat Ltd Full time

**Help Us Shape the Future of Renewable Energy in the UK**

Are you passionate about sustainability and delivering top-notch customer service? Do you want to play a crucial role in driving the future of low-carbon heating solutions across the UK? If so, we’d love to hear from you

At **Abode Heat**, our mission is to become the leading MCS (Microgeneration Certification Scheme) umbrella service business. We stand for excellence in service, driving technical efficiency, and maintaining exemplary workmanship standards in the renewable heating sector. We’re looking for a dedicated and proactive **Customer Service Administrator** to join our growing team. In this role, you’ll support our sales and project teams, ensuring our customers receive outstanding service that reflects our commitment to excellence and innovation.

**What You’ll Be Doing**:

- **Handling Sales Enquiries**: Be the first point of contact for customer calls, managing and tracking leads in our CRM system.
- **Partner Registration**: Verify and maintain installer qualifications and insurance, ensuring compliance with industry standards.
- **Managing Project Information**: Collect all necessary project documentation, ensuring everything is in order.
- **Issuing Sales Quotations**: Prepare and send accurate sales quotes to customers using our CRM templates.
- **Supporting Marketing Efforts**: Assist in gathering customer testimonials and reviews for use in marketing campaigns.
- **Facilitating Sales Handover**: Ensure a smooth transition from sales to project teams, providing additional customer support as needed.
- **Responding to Customer Queries**: Manage and resolve customer enquiries, both before and after the sale.

**What We’re Looking For**:

- Proven experience in a customer service role, ideally within the renewable energy or heating sector.
- Excellent communication and interpersonal skills.
- Strong organisational abilities and keen attention to detail.
- Proficiency in CRM systems and general IT skills.
- A proactive problem-solver with a genuine passion for sustainability.

Pay: £21,851.00-£25,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 3 years (required)

Work Location: Hybrid remote in Durham, DH1 5HA

Reference ID: CSAJM001

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