Senior Operational Change Lead

**Details**:
**Reference number**:

- 324917**Salary**:

- £37,295 - £41,425- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- RPA - Agricultural Transition - Operations Enabling Team**Type of role**:

- Business Management and Improvement**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cambridge, Carlisle, Crewe, Leeds, Newcastle-upon-Tyne, Nottingham, Reading, Worcester, Workington, YorkAbout the job

**Job summary**:
The Rural Payments Agency (RPA) is an executive agency of the UK Department for Environment, Food and Rural Affairs (Defra), delivering over £2 billion in payments to farmers, traders and landowners each year.

We are an Operational Delivery Profession organisation, with the majority of our people delivering day to day services to our customers and stakeholders.

We make excellent delivery happen, empowering agricultural and rural communities to create a better place to live.

We manage over 40 schemes, and also make payments on behalf of Natural England, to ensure we have a healthy rural economy, strong and sustainable rural communities, and to protect and enhance the natural environment.

Our vision is to create a great place for people living in this country. We have developed a set of four strategic objectives covering our policy outcomes and corporate objectives. These objectives help us to deliver our ambitious vision to build our green and healthy future and provide a framework for all of the important work that we carry out.

**Job description**:

- The Operational Enabling Team help drive delivery, change and continuous improvements within the Agricultural Transition Directorate. Serving circa 1000 people and working with and across several high-profile directorates we’re at the centre of operational delivery. The team is the ideal area to shape your career, providing vast opportunities for learning and development.
- This role offers an opportunity to really make a difference in terms of business delivery by building continuous improvement capability into our operational teams and working collaboratively with others to find innovative solutions and make improvements.- **Person specification**:
Quickly developing an understanding of relevant processes and required performance outcomes alongside their importance for our people and customers.

Being visible and a go-to person within our team, instilling business excellence by challenging the norm, identifying where we can change and improve our end-to-end processes working with our people to champion improvements driving efficiency and delivery of great customer service.

Providing clear direction and be willing to share knowledge providing support to Product Leads and other team members.

Effectively managing all assigned tasks through to completion in line with agreed deadlines. Identifying risks and mitigation considering long term impacts and changes to deliverables.

Have a leading role & responsibility for carrying out a unique range/blend of the activities in supporting our operational teams by delivering and supporting a range of processes and products.

Leading and communicating, working collaboratively with others to ensure that business requirements are clear so that any changes being introduced fully support customers and our people. Where necessary assessing and mitigating impacts and monitoring/reporting on volumes and future impacts.

Effectively engaging with a wide range of stakeholders, often at senior levels and across the business; building strong relationships and networks, positively impacting and influencing decision making and leading the successful resolution to problems, delivery of change and continuous improvement activity.

Confidently leading and facilitating meetings and workshops using problem solving tools and techniques.

Ensuring new change is rolled out successfully and embedded. Being able to support people through controlled rollout and continued post-live support.

Using previous experience to support the delivery of both ‘business as usual’ and ‘key business’ events, assuring accuracy of data, analysing and identifying innovative solutions to resolve issues where necessary.

Be expected to work flexibly in providing support across the team.

There may be an opportunity to manage and support a small team of HEO Operational Analysts and/or EO’s.

The successful applicant will be required to undertake occasional travel to other sites and occasional overnight stays.

**Essential Criteria**
- Experience of working effectively and collaboratively to lead and implement change and continuous improvement
- Ability to prioritise own workloads and others delivering products at pace, to the required quality standard within a changing enviro