First Responder

2 days ago

Trowbridge, United Kingdom Wiltshire Council Full time

Under the guidance and supervision of the Senior Support Worker (and from time to time other members of the service management team). Your role will be the first point of contact for new customers assessing their needs, compiling a support plan with the customers and attending to those needs around personal care, food preperation and daily living activities on the first few visits or as required. Specific duties and responsibilities include: Work with the customer to draw up a support plan which will address their needs for care and support. Work with customers to support them manage and maintain where possible their daily living skills, including washing, dressing, meal preparation, and personal care.
Safeguard the health, safety and wellbeing of customers as well as colleagues. Take part in staff development programmes, assuming responsibility for own professional development i.e. undertake all mandatory training relevant to the service and part of the training pathway for the role e.g. Care Certificate.
Assist customers with the use of mobility aids and assistive equipment where required. Assist customers with moving and positioning, adhering to health & safety requirements as well as organisational policy and procedures. Contribute to daily communications, accurate record keeping, recording actions, interventions and incidents in customers records. Participate in regular team meetings and customer review meetings.
Ensure compliance with the Data Protection Act and maintain customer confidentiality and security of information at all times. Communicate effectively with the immediate team and other health and social care professionals as appropriate. Participate in own supervisions, appraisals and objective setting. Assist the team with general duties if required e.g.
office filing, answering telephone calls etc. Work as part of the team, offering a flexible approach to staff rostering. Abide by the principles and practice set out in the staff handbook. Specific requirements for this post: To work shifts to meet the needs of the service including early morning, evenings, weekends and bank holidays.
An unsocial hours payment for unsocial hours working will be paid where appropriate. To undertake travel across the Wiltshire area to carry out customer visits.

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