Administrator/receptionist

**Job Summary**

The role of practice administrator calls for an enthusiastic, professional and respectful person who can take a high degree of responsibility and maintain confidentiality. At Poultry Health Services (PHS) we are a national dedicated poultry and gamebird Vets. We work with all the avian species (chickens, pheasants, partridges, turkeys and ducks) and our aim is to improve health, welfare and performance of all the birds that are our under care through a preventative, hands on approach. Clients are our primary focus delivering a 24 hours a day, 365 days a year for advice, post mortem examinations and on
- site visits. The role is a permanent 40 hours per week full time position

**Duties include**
- Dealing with correspondence and communications.
- Timely billing/charging of services to clients
- Take orders from clients
- Arrange couriers for delivery of vaccines and other products to farm
- Follow up receipt/delivery of products and reconcile delivery notes with invoices
- Weekly stock checks ensuring accuracy
- Organise health plans
- Assisting in the production and dissemination of reports to clients such post mortem reports, site audit, lab tests, etc.

**Experience**

Previous experience in the veterinary sector would be desirable to ensure the effective and efficient running of the practice

**Qualifications/knowledge/skills**

Applicants must have a good knowledge of English language and mathematics, with strong IT skills

**Key Competencies/Behavioural Characteristics**

The ability to build and maintain positive customer relationships

Original and forward-thinking marketing skills.

Have a flexible, proactive and positive approach is a prerequisite,

Be enthusiastic, professional and respectful person who is able to take a high degree of responsibility and maintain confidentiality

Possess a positive and proactive approach

Excellent interpersonal skills are essential in dealing with staff and clients, sometimes in stressful situations.

**Benefits**

All staff will be enrolled into the People’s Pension and 2% of salary will be deducted for this purpose, with the company paying an additional 3% employers’ contribution.

PHS operates a preferential Staff Discount Scheme via Reward Gateway which offers a wide range of online discounts, including a 24/7 Employee Assistance Programme.

**Job Types**: Full-time, Permanent

**Salary**: From £9.80 per hour

**Benefits**:

- Additional leave
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discounts
- Wellness programmes

Schedule:

- Monday to Friday

**Experience**:

- Poultry: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)