Senior Customer Advisor

**Date**:Feb 19, 2025

**Location**: Slough, GB

**Company**:AkzoNobel

**About AkzoNobel**

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let’s paint the future together.

© 2024 Akzo Nobel N.V. All rights reserved.

**Senior Customer Advisor**

**Competitive salary plus benefits**

**Slough, Berks.**

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

**Job Purpose**
Working in our Technical Advice Centre, you will help the leadership to in ensuring the business delivers effective customer support. This will involve assisting with the day to day running of the Centre, including floor walking, team rota planning and development. You will also act as a first port of call for advisors requiring support with customers that have advanced technical or complicated queries.

**Responsibilities**:

- Allocate & forecast Centre resource requirements.
- Plan work schedules across the team to ensure that our SLA’s are met.
- Collaborate with colleagues to ensure that we adopt best practice & encourage a culture of continuous improvement.
- Taking ownership of customer escalations, assessing & negotiating high value/high profile complaints.
- Make site visits to resolve customer complaints when needed.
- Identify & implement team training/coaching needs.

**Job Requirements**
- GCSE’s in Math’s & English or equivalent - Grade C or above / Equivalent NVQ
- Experience in a customer service telephone-based environment
- Experience in handling and resolving customer complaints

**What Sets You Apart**
- Excellent communication, relationship building & interpersonal skills.
- Committed to a collaborative working environment where supporting colleagues is key.
- Good at planning & time management.
- In-depth knowledge of the AkzoNobel brands, products and customers.

**What do we Offer at AkzoNobel**
We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:

- Competitive Salary (depending on experience).
- 25 days holiday excluding bank holidays.
- Income protection.
- Staff discount at Dulux Decorator Centre stores.
- Employee Assistance Programme.
- Employee Life Assurance.
- Company pension.
- Product discounts.
- Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more

We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.

LI-SH1

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 45085