Guest Service Host

**Job Reference: /GL/11-11/718/17**

**Job Title: Guest Service Host**

**Location: Braintree
- _Applicants must have the right to work in the UK_**

**Pay Rate: £9.50**

**Contract: Permanent**

**Hours per week: Variable Shift Rota - 09:00 - 18:00 - 30 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

**Job Overview**

We are currently recruiting for a Guest Service Host to join our passionate and driven team based at our client’s site in Braintree.

To be a front-line customer service desk representative, dealing directly with members of the public, tenants and client requests. To support and assist Guest Experience Manager along with the Centre Management team in supporting marketing, promotional andcommercialisation activities. To assure that the company standards and policies are followed and maintained

**Benefits**
- Access to Wagestream - a financial well-being tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**Key Responsibilities**:

- Adhere to and manage all health, safety and environmental policies and procedures
- Manage resources to ensure delivery against contract within the delivery team
- Provide an outstanding experience to all our guests.
- Pro-actively identify opportunities to provide great service.
- Maintain confidentiality and GDPR rules in all aspects of client and staff information.
- Represent the site, interacting with clients, suppliers and visitors in a professional manner.
- Management of all cash handling, gift card reporting and any associated tasks
- Manage the lost and found and mobility hire procedures.
- Build and maintain relationships with local stakeholders.
- Acknowledging and resolving customer complaints
- Perform general clerical duties to include, but not limited to, copying, mailing and filing.
- Maintain the department standards following all routines.
- Assist with the administration of marketing materials as and when appropriate.
- Assist with event and promotional activity management as required.
- Assist the Retail Managers with the preparation and distribution of brand partner communications.
- Ensure the Drop-it hands free service is delivered.
- To ensure all work is carried out in a safe, proper and thorough manner taking into account Health and safety legislation, Incentive FM policies and procedures, risk assessments and method statements.

**About You**:

- Experience of working with the public in a customer focused environment
- Experience of working and building partnerships with clients
- IT literacy skills in Microsoft Outlook, Word, Excel and PowerPoint
- Articulate and can communicate effectively
- Organised individual who can demonstrate a record of planning and managing workflows
- Able to demonstrate an understanding of high-quality service delivery representing the centre, maintaining a positive and professional attitude at all times
- The ability to be agile and flexible to meet the needs and demands of the role
- Excellent time management organisation with ability to prioritise and multitask with clear ability to focus on detail

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.