Service Administrator

Do you thrive in a busy environment, having a wide range of different adminstration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you.

With You is all about working with our clients to find the right path for them to get back to where they want to be and you will be joining a amazing team of people who go the extra mile to make that happen.

Shropshire Recovery Partnership is a substance misuse service with the main office situated within the centre of Shrewsbury. We have permanent offices in Shrewsbury, Oswestry and Ludlow. We also operate out of several satellite clinics around the county. We aim to support anyone who considers their drug or alcohol use to be a problem.

We are looking for someone to provide comprehensive, efficient administrative support to the service. As a large part of the role will be based front of house within the Shrewsbury office, we are particularly interested in hearing from applicants who have good people skills, are not easily flustered when challenged and feel comfortable talking to a wide range of service users with different needs.

Half of the role will involve a large amount of speaking to service users and other professionals on the phone and acting as both a sign-poster and first point of contact. With this in mind we need someone confident who can make a really positive first impression and welcome people into our service. The other half of the role will be predominantly based around the production and logistics of prescriptions for our service users; this means you will need a good level of IT and an understanding of spreadsheets.

**About the job**

You will be part of our services support team, providing an all round adminstration and reception service including secretarial and data related tasks. There will also be prescriptions to prepare ready for our clinical team to sign and distribute.

It's a very busy service as we have many clients to support so a smooth running support team is crucial to us achieving our aims each and every day.

You will also have a role to play in ensuring the security and health & safety of everyone who comes into the service.

There's great variety in this role from greeting clients to ordering stationery, maintaining our data quality to processing time sheets - there's always something we'll need your help with.

**REQUIRED SKILLS**:
To do this job successfully, you will need:

- experience of providing great admin support in a busy environment
- the abillity to communicate effectively with a wide range of people
- to be confident working in a team environment, able to work collaboratively with everyone
- a good level of maths and english (verbal and written)
- to be organised, able to manage and prioritise you time and deal with changing and conflicting demands with ease
- a keen desire in personal and professional development
- good analytical skills with an eye for detail
- the strong ability to work under pressure effectively
- a can do, result-driven and positive attitude
- good IT skills, including database management and be comfortable using digital media and a desire to develop your IT skills
- experience working with Google sheets/Excel
- to understand work based Health & Safety issues
- some flexibility with working hours and location from time to time

This role requires a satisfactory Standard level DBS certificate as part of our safeguarding checks process.

**DESIRABLE SKILLS**:
If you have worked in a charitable organisation before and/or have knowledge or experience of our client group, that would be an advantage but not essential.

**ABOUT THE COMPANY**:
Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year.

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

**We Are With You.**

**BENEFITS**:
There are a number of staff benefits of working for We Are With You that include:

- 28 days holiday plus a bank holiday allowance (pro rata for part time staff)
- Enhanced employer pension contribution
- Life assurance benefit scheme
- Flexible working patterns to help with work life balance
- Diverse package of training and development opportunities
- 24/7 access to employee assistance programme
- Cycle to work scheme

We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for ev