Digital Education Assistant

£28,778 rising annually to £31,236

**Full Time, Permanent - Professional Ser**
- Oxford Brookes University is distinctive in nature. We are a modern and forward thinking institution rooted in, and connected to a city with a rich history of culture and learning. We are a globally recognised University focused on providing high-quality teaching, delivering impactful research and an excellent student experience. Our vision is simple: “shape tomorrow through our unique blend of the modern and the traditional, by embracing diversity, seeking out the new and excelling in education and research.”
- Our people are at the heart of the University - our excellence in teaching, research and knowledge exchange depends on the engagement, capability and wellbeing of our people. We strive to create and encourage an environment where people have the opportunity to develop, progress and thrive.
- In acknowledgment of our commitment to gender equality and progression, we proudly hold the Athena SWAN Bronze award, a testament to our unwavering dedication to creating an inclusive and equitable environment for all. Join us at Oxford Brookes University, where every step forward is a leap toward a brighter tomorrow.

**The role**
- Based at our Headington campus and reporting to the Digital Education Lead, the Digital Education Assistant will act as the first contact for the Digital Education team enquiry services to ensure responsive customer service. You will assist with producing documentation and guidance on using educational technologies for staff and students. In addition, you will provide an accessibility checking service for teaching and learning materials, assist with team projects and initiatives, and provide administrative and organisational support for training events, workshops, and meetings.

**About the team**
- The Digital Education team sits within the Academic and Digital Services division of the Directorate of Learning Resources. We support a variety of online learning platforms, lead initiatives that shape teaching, learning and assessment and build digital capabilities needed to achieve the University’s 2035 Strategy.
- Our work spans digital capabilities and skills development, e-learning systems support and quality assurance, and digital learning design in academic faculties. We work closely with the Oxford Brookes Library to make a consistent offer for our services to the University, and with teams such as IT Services, Oxford Centre for Academic Excellence and Development, Strategic Change to strengthen key digital capabilities across the organisation.

**What will I be doing?**
- As a Digital Education Assistant, you will:

- Own our support channels and respond to enquiries as quickly as possible
- Assist with producing documentation and guidance for educational technologies
- Help build an accessibility checking service for teaching and learning materials
- Assist with the organisation and delivery of digital skills workshops
- Participate in Digital Skills Team projects and initiatives
- Communicate system upgrades and service changes to our stakeholders via our team’s and directorate’s communication channels
- Provide administrative support for communities of practice and digital education fora.

**What skills do I need?**

**Essential**:

- Educated to A-level standard or equivalent experience
- Experience of working in a customer service setting
- Experience of responding to and resolving enquiries
- Ability to communicate logically, think about the audience using appropriate language and methods and listen effectively
- Ability to create and assess different potential solutions including for more complex problems, without a simple technical solution.
- Ability to generate ideas to improve ways of working - using a clear brief to improve something that already exists.
- Ability to identify new opportunities even in difficult situations, and maintain motivation and momentum.
- Ability to set own goals, prioritise tasks, secure resources and involve others effectively.
- Ability to contribute to a team through group decision-making, respect for different perspectives and ideas, and encouraging others.

**About the location**
- Based at our **Headington campus**, you’ll experience the vibrant campus atmosphere and benefit from our modern office environment. The campus is one mile from the centre of Oxford and is served by regular public transport.
- This role supports **hybrid working** and is typically expected to involve 1-2 days on campus per week, with flexibility based on directorate needs.

**Benefits**
- As an Oxford Brookes employee, you will enjoy a total of a minimum of 25 days holiday, rising with your service, plus 8 Bank Holidays and additional University concessionary Days (approx 5 per year).
- We encourage and support hybrid working where the role allows and ensure that you have the necessary equipment to allow you to work flexibly.
- We have an extremely competitive Local Government pe