Customer Service Coordinator

11 hours ago

Upper Heyford, United Kingdom BCA Full time

**Job Title: Account Coordinator**

**Location: Upper Heyford, OX25**

**Salary: up to £21,700**

**Working Hours: Monday to Friday 9am-5.30pm**

**Job Status: Permanent**

**The Role**

This is a role that involves managing requests on behalf of the client and their customers covering a range of areas within the Demonstration Team.

You will be an ambassador of BCA, delivering a superb service at all times. Ensuring internal and external customer expectations are met through clear communication to the business via relevant method enabling BCA to achieve contracted KPI’s/SLA’s.

**Responsibilities**
- Answering customer/ client queries and processing bookings.
- Advising of estimated delivery dates/chasing late deliveries.
- Dealing with ad hoc queries, amendments, and customer complaints.
- Monitor and progress vehicles through various internal departments.
- To ensure proactive communication is maintained throughout the vehicle fleet and booking process.
- Liaising with and maintaining a professional point of contact with the Client.
- Be a service advocate and maintain a positive and professional nature at all times.

**Skills and expertise**
- Strong administration and interpersonal skills.
- Must be proficient in Microsoft Word and Excel.
- Excellent communication skills, both verbally and written.
- Ability to meet specific deadlines & prioritise effectively.
- Accuracy and attention to detail with high organisation.
- Team player but also able to work on own initiative.
- Background in a Customer Service environment and the automotive industry ideal.
- Ability to innovate processes to improve efficiency.

**Who we are**

We’re the biggest name in Europe’s vehicle remarketing industry, selling 1.3m vehicles per annum, across 60 locations and with a turnover of £2billion. We believe our people are the best in the business, they are friendly, expert and professional.

BCA is so much more than selling cars, from the dock to defleet and beyond, BCA touches over 3.5m vehicles a year, working with OEMs, fleet operators and dealers to provide the backbone of the UK's automotive supply chain. From technical and logistics services for new vehicles, refurbishment, storage and logistics for the growing used sector and the core remarketing and auction operation, BCA offers the economies of scale and diversity of services to meet the needs of an impressive portfolio of customers.

**Why work for BCA**

We are always interested in talented people to join our team. Because our employees are so important, we treat them properly. We try to make working for BCA rewarding in every sense, including a positive work environment, training and development opportunities as well as exciting career options.

As a company we are very charity focused with regular events taking place throughout the year to support various charitable organisations.

We offer plenty of benefits to our staff including:

- Discounts in the onsite canteen
- Employee Assistance Programme
- Eye care scheme
- Access to BCA Rewards which provides online and store discounts with a range of retailers
- Cycle to work scheme
- Training/apprenticeship offering
- Discounts in AA memberships
- Deals on new cars
- Company pension scheme

**Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

  • Customer Service Administrator

    4 days ago

    Upper Heyford, United Kingdom Baumhaus Ltd Full time

    We are a friendly furniture import company based in Bicester (on the old Upper Heyford airbase). We design, manufacture and import stunning furniture from around the world, then supply it to retailers all over the UK. We are a small but fun team to work within. It is important to us to maintain a very positive working environment, so we love people with a...

  • Customer Service Administrator

    14 hours ago

    Upper Heyford, United Kingdom Baumhaus Ltd Full time

    We are a friendly furniture import company based in Bicester (on the old Upper Heyford airbase). We pride ourselves on our friendly team, dedicated to designing, manufacturing, and importing furniture from across the globe, subsequently distributing it to retailers nationwide. We place immense value on fostering a positive working environment, and we are...

  • Customer Service Administrator

    2 weeks ago

    Upper Heyford, Oxfordshire, United Kingdom Baumhaus Ltd Full time

    We are a friendly furniture import company based in Bicester (on the old Upper Heyford airbase). We pride ourselves on our friendly team, dedicated to designing, manufacturing, and importing furniture from across the globe, subsequently distributing it to retailers nationwide.We place immense value on fostering a positive working environment, and we are...

  • Customer Service Administrator

    1 week ago

    Upper Heyford, United Kingdom Baumhaus Ltd Full time

    We are a friendly furniture import company based in Bicester (on the old Upper Heyford airbase). We pride ourselves on our friendly team, dedicated to designing, manufacturing, and importing furniture from across the globe, subsequently distributing it to retailers nationwide. We place immense value on fostering a positive working environment, and we are...

  • Customer Service Specialist

    4 days ago

    Upper Heyford, United Kingdom Connected Car Services Limited Full time

    **Customer Service Specialists** - New Car Handover - Self Employed - Upper Heyford OX25 5HA **Self Employed** Position - must be aged between 25 - 65 years old for Insurance Purposes Experienced New Car Handover Specialists or TPD’s (Trade Plate Drivers) preferred but not essential as training will be given to those with Customer Service, Retail or...

  • Part Time Customer Service Administrator

    13 hours ago

    Upper Heyford, United Kingdom Baumhaus Ltd Full time

    We are a friendly furniture import company based in Bicester (on the old Upper Heyford airbase). We pride ourselves on our friendly team, dedicated to designing, manufacturing, and importing furniture from across the globe, subsequently distributing it to retailers nationwide. We place immense value on fostering a positive working environment, and we are...

  • Service Delivery Operative

    2 weeks ago

    Upper Heyford, United Kingdom Restore PLC Full time

    **About The Role**: **Role: Service Delivery Operative** **Location: Upper Heyford, OX25** **Contract Type: Perm** **Hours: 07:00AM - 4:00 PM** **Salary: £28,932.80** Are you eager to make a real impact with your skills? We're looking for a motivated Service Delivery Operative to join our expanding warehouse team. This role offers excellent career...

  • 462 - Operational Support Grade - Hmp Bullingdon

    4 days ago

    Upper Heyford, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 369786**Salary**: - £25,626- A Civil Service Pension with an employer contribution of 28.97%**Job grade**: - Administrative Assistant**Contract type**: - Permanent**Type of role**: - Operational Delivery Other**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • Prison Support Role

    4 weeks ago

    Upper Heyford, United Kingdom HM Prison and Probation Service Full time

    Prison Support Role Submit your CV and any additional required information after you have read this description by clicking on the application button. HMP Bullingdon £29,432 His Majesty’s Prison and Probation Service. An extraordinary job. Done by someone like you. As an Operational Support Grade, you will play a key part in supporting the...

  • Prison Support Role

    2 weeks ago

    Upper Heyford, United Kingdom HM Prison and Probation Service Full time

    Prison Support Role All potential candidates should read through the following details of this job with care before making an application. HMP Bullingdon £29,432 His Majesty’s Prison and Probation Service. An extraordinary job. Done by someone like you. As an Operational Support Grade, you will play a key part in supporting the day-to-day running of...