Estate Assistant

The Guinness Partnership is one of the leading providers of social housing and care services in England. We build and manage homes and provide housing services to around 140,000 customers nationwide.

Our vision is to deliver great service, provide great homes, be a great business and be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

Our teams are enthusiastic, hardworking, and passionate about supporting our customers. We provide a great person-centred service to enable our customers to live positive, independent lives.

**About the Role**

Reporting into the Estates Services Officer, you will be responsible for providing high quality **cleaning **and **grounds/gardening services **to several schemes on our estates in the Surrey area, on a permanent basis. This will include cleaning internal communal areas and keeping external areas well maintained such as refuse removal and basic gardening skills.

**Key Responsibilities**
- Provide a high quality cleaning, grounds and garden service, ensuring compliance with agreed standards, specifications and timescales.
- Represent Guinness on site, working with customers, contractors and colleagues to provide access, reporting responsive repairs, fly tipping, graffiti and safeguarding alerts.
- Record customer feedback and suggestions, acting on minor changes and collating information to support decisions on service improvement.
- Ensure company vehicles are kept in a clean condition, with regular maintenance and compliance checks taking place to ensure safety of use.
- Foster positive working relationships with customers, colleagues and contractors to improve the overall appearance of estates.
- Operate, store and maintain equipment to comply with Health and Safety procedures including COSHH, PPE and prompt reporting of incidents on site.
- Deliver services to standards and specifications, ensuring awareness of the need to deliver a cost effective service to customers.
- Accurately record work, inspection outcomes and activity to capture costs during the delivery of services.

**What we’re looking for**:
**Essential**
- **Please note that a holding a full clean UK driving licence is essential for this role.**:

- Flexibility to travel between our schemes in Surrey
- Proven professional experience of delivering grounds maintenance across a variety of sites and garden types
- Experience and Knowledge of lawn, shrub and plant care
- Proven experience of achieving high levels of customer satisfaction
- Ability to carry out physical tasks within Health & Safety guidelines
- Ability to work effectively within a team
- Ability to use all equipment safely and effectively
- Ability to work effectively without high levels of supervision
- Able to demonstrate Guinness Behaviours
- Knowledge of Health & Safety legislation, including COSHH and PPE

**Desirable**
- An understanding of how to use mobile working devices e.g. tablets
- Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides

**Desirable Qualifications**

NVQ 2 or 3 in Horticulture or of RHS/City and Guilds/HND equivalent

PA1, PA4b and PA6 NPTC Certificates

**What you will get in return**:
We offer an excellent benefits package that help make The Guinness Partnership a great place to work. These include but aren't limited to:

- **Competitive pay £25,095 per annum**:

- Permanent, full time 35 hours per week
- Monday - Friday 8:00am - 4:00pm
- Company sick pay after a qualifying period and life insurance
- Helping to save for your future Guinness will contribute up to 9% towards your pension a matched basis.
- Excellent lifestyle benefits portal including cycle to work scheme and fantastic **discounts at supermarkets **and many other shops, on-line retailers & leisure activities
- Simply Health cashback scheme
- Employee Assistance Programme, **plus more**

INDTGP