Customer Relations Executive

3 days ago

Brighton, United Kingdom The Rendezvous Casino at the Marina - Brighton Full time

Have you ever considered joining a fantastic casino operator like ourselves?

We are Metropolitan Gaming, one of the UK's freshest casino operators

We have a big emphasis on innovation, development and change. If you are looking for a company to join so you can develop, learn and grow within then we are the right choice for you.

As a large casino operator, we are looking for an individual who is looking to join our Customer Relations team at the Rendezvous Casino, situated in the Brighton Marina.

Customer Relations is pivotal to our operation; hence your role is a crucial piece of the puzzle ensuring our guests can continually enjoy our venue.

Within the role you will be vital to our customer service delivery ensuring all customers are actively engaged and informed of any events and activities using a variety of tools to communicate. You will also be responsible for active engagement with our High Value Customers and to ensure they receive the highest form of personalised services.

The Customer Relations Executive will be the face of the business and is responsible for providing all our customers with a positive experience by delivering on the following:

- Act as ambassador for the casino and give consistent, polite, timely and accurate information and service to customers visiting the casino.
- Point of contact for customers to answer queries and provide support to guests relating to The Met Club Loyalty Programme.
- Complete marketing tasks assigned from Head Office for contacting customers informing them of events, promotions, and available offers.
- Participate in the development and delivery of casino events and promotions.
- Facilitate the provision of customer benefits in line with policies and processes.
- Proactively identify and resolve service failures by taking immediate action to resolve service gaps and cement player loyalty.
- Attend regular Safer Gambling and Anti Money Laundering training provided and utilise the knowledge learned to protect and empower customers to gamble safely.
- Support Casino Management in the delivery of the Safer Gambling Policies and Procedures in line with the Safer Gambling Policy.
**Essential Skills**:

- Commercially driven, computer literate, have excellent communication skills and telephone etiquette.
- Observant, enabling ongoing monitoring of customers' activity, behaviour and circumstances.
- Ability to remain calm under pressure.
- Excellent customer service skills, be well groomed and always conduct in a professional manner.
- Effectively manager time and perform multiple tasks simultaneously.
- Excellent at problem solving and has a systematic and process-orientated mind-set to ensure seamless end-to-end customer experiences.
- Must be able to work flexible hours, when necessary, while dividing time between the casino floor and telemarketing activities.
- Ability to develop an understanding of casino games, theoretical and actual.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Referral programme
Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
**Experience**:

- cash handling: 1 year (preferred)
- Casino & Gaming Occupations: 1 year (preferred)
- betting shop: 1 year (preferred)
- customer service: 1 year (preferred)
Work remotely:

- No

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