Mircotricity Team Leader

**Location**:

- Stroud

**Salary Details**:

- Up to £32k plus 30% OTE

**Advertising End Date**:

- 14 Sep 2025

**About The Role**:
We are looking for a Customer Relationship Team Leader to work within our Microtricity team. As a Mircotricity Team Leader you’ll be responsible for leading a team, whose core function is to build exceptional relationships with our customers, whilst delivering excellent service. It’s about making our customers feel valued and offering a service level that sets us apart from the rest You will be responsible overseeing the end-to-end customer journey for a subset of Ecotricity customers, striving for a best-in-class experience. Responsible for adherence to industry legislative and audited timelines and targets.

**Core responsibilities**:

- Manage the ongoing development of the Microtricity team, ensuring staff performance aligns with agreed objectives and skill levels.
- Conduct regular Personal Development Reviews (PDRs) and deliver coaching sessions to support individual growth.
- Effectively recruit, onboard, and train new team members, fostering a culture of excellence and accountability.
- Address underperformance through the performance support scheme, in line with People Team policies and best practices.
- Ensure the team consistently meets Key Performance Indicators (KPIs), including delivering an exceptional customer experience.
- Develop and implement systems and processes to streamline operations and improve efficiency.
- Support internal stakeholders with data-led solutions to operational challenges.
- Ensure all Microtricity business processes comply with relevant Feed-in Tariff (FiT) legislative guidance and frameworks.
- Adhere to Ecotricity’s internal governance standards and all applicable regulatory requirements.
- Build and maintain strong relationships across the wider business to support collaborative working and shared goals.
- Work closely with internal stakeholders to meet industry regulatory requirements and service delivery targets.
- Identify and deliver improvements that benefit both customers and staff.
- Undertake any ad-hoc tasks as requested by management to support departmental and organisational objectives.

**About You**:
Are you confident, people-centric leader with a can do attitude and a proactive approach. You thrive in fast-moving environments and are comfortable managing competing priorities. You’re not afraid to take ownership of complex projects and have the ability to see them through to successful delivery.

**Essential skills**:

- Experience of team leadership with a proven track record for motivating others
- Able to visualise, interpret & present data, and advise on strategies to improve company performance based on results
- Substantial level of MS excel skills
- Ability to multi-task and run multiple workstreams, using own initiative
- Analytical skills with the ability to analyse data and support making commercially aware decisions
- Ability to engage with external regulators and 3rd parties
- Knowledge and experience within Feed-in Tariffs and related renewable frameworks - desirable
- Energy industry literate - desirable
- Analytical and methodical
- Strong emotional intelligence - able to utilise a range of management techniques to get the best out of your team
- Positive ‘can do’ attitude, Open, flexible and adaptable approach to work
- Able to effectively prioritise and reprioritise
- Solutions focused and resourceful
- Committed to continual improvement

**About Us**:
**What's in it for you...**
- Healthcare plan, life assurance and generous pension contribution
- Volunteering Day
- Hybrid Working
- Various company discounts (including shops, gyms, days out and events)
- Holiday of 25 days (plus bank holidays) & ability to buy/sell days
- Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

**Flexibility statement**

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the