Spa Receptionist

**Job Ref**:ILH5808

**Branch**:Cliveden House

**Location**:Cliveden House, Maidenhead

**Salary/Benefits**:Competitive salary + Tronc + Excellent benefits

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:24/05/2025

**Closing date**:07/07/2025

**Cliveden House**

Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.

What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.

**Spa Receptionist**

Cliveden House is currently seeking a welcoming and guest-focused Spa Receptionist to join our spa team. As a Spa Receptionist, you will play a pivotal role in creating a serene and enjoyable experience for our spa guests. This position offers an exciting opportunity to contribute to the overall well-being and relaxation of our guests in the luxurious setting of Cliveden House.
- Greet spa guests warmly and assist with check-in processes, ensuring a seamless and calming experience
- Manage spa bookings and appointments efficiently, providing detailed information about available services
- Respond to inquiries about spa treatments, facilities, and wellness programs in an efficient manner
- Coordinate with the spa team to ensure the smooth flow of appointments and services.
- Assist in maintaining a serene and organised spa reception and boutique area
- Uphold high standards of customer service, ensuring guest satisfaction throughout their visit

**What’s in it for you?**
- Competitive Salary
- £5,500 estimated annual Tronc (non-contractual)
- Commission on products sales
- 29 days of annual leave, including bank holidays
- Regular team gatherings and appreciation events
- Complimentary team meals
- Uniform provided
- Staff accommodation available if required
- Exclusive team rates and friends family rates at our Iconic Luxury Hotels, Relais Chateaux properties worldwide, and London Regional properties worldwide
- Discounts on all food beverage offerings including the Cookery School at Chewton Glen
- Discounts on spa treatments and products
- Special gifts based on length of service
- Recommend-a-friend bonus scheme.
- Health cash plan
- Participation in the cycle-to-work scheme
- Access to our employee assistance programme
- Excellent Training and Career Development opportunities
- and so much more

If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you

Cliveden’s story is one of over 350 years of powerful personalities, debaucherous parties and scandalous affairs. Built in 1666 by the 2nd Duke of Buckingham, as a gift to his mistress, Cliveden House has remained a pinnacle of intrigue and glamour throughout its illustrious history. The Grade I listed stately home retains much of the grandeur from its days as a private house, but this is mixed with an approachable and open welcome that instantly puts you at ease. Set in 376 acres of National Trust grounds and a short distance from London, Cliveden remains an extraordinary 5 star hotel that has to be experienced.