Bank Booking and Scheduling Clerk

Band 3

We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Booking and Scheduling Service for the Trust.

The Booking and Scheduling Clerk post will currently require cover of shifts between 8am and 6pm Monday to Friday, booking and scheduling within the department, with the main part of the role supporting the clinic cancellation and template team.

The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work.

Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.

Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.

Responsible for providing an efficient and high quality service to support the Central Booking Office in the management of outpatient appointments, booking and scheduling and ensuring that targets are met.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

- Safety
- Care
- Respect
- Communication
- Learning

The best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

**SECTION 1- MAIN RESPONSIBILITIES**:
**The post-holder is responsible for**:
1. Understanding and complying with the Trust’s Patient Access Policy, OP Operational Policy, Escalation Policy and Data Protection Act policies;
2. Undertaking functions within the Patient Administration System and other departmental computerised systems.
3. Collection of data to meet the DoH’s minimum data sets for outpatients and for ensuring that complete, accurate and timely data is recorded on the computerised systems to the highest quality standard.
5. Adding access plans to the Patient Administration System ensuring that patients are on the correct access plan and on the correct 18-Wk pathway.
6. Agreeing appointments with patients where they are short notice.
7. Undertaking booking of new, follow-up and outpatient appointments via paper and through the E-Referrals Service
8. Undertake the effective management of Patient Tracking Lists and interpret information and process chronologically in accordance with the Trust’s Access Policy.
9. Flexing capacity within clinic templates according to booking protocols.
10. Liaising daily with Assistant Directorate Managers, Business Managers, Secretaries and Clinicians.
11. Ensuring outpatient clinic lists are constructed to maximise levels of utilisation and to report any capacity issues to a line manager;
12. Routinely reviewing active and suspended outpatient templates in accordance with the Trust’s Patient Access Policy;
13. Ensuring cancelled appointments are replaced appropriately on the outpatient template, maintaining maximum levels of outpatient utilisation;
14. Liaising with other disciplines, staff and departments ensuring relevant information is communicated in a timely manner and to act in a professional and polite manner at all times
15. Dealing with internal and external mail;
16. Ensuring that there is adequate provision of stationery (e.g. patient information leaflets);
17. Adapting positively to change when new booking methods or working practice guidelines are introduced.
18. Working additional hours as and when required to meet the demands of the service or when colleagues are absent through annual leave/sickness-prior notice would be given.
19. Complying with all Trust policies and management instruction with regard to Health & Safety and Fire Prevention and in particular, to avoid doing anything that endangers yourself or others. To comply with the Trust’s Confidentiality Policy at all times and to comply with the Data Protection Act;
20. Undertaking any other duty as requested by your supervisor / manager which is appropriate to the grade to ensure the smooth running of the department.

Training

**The post-holder is expected to**:
1. undertake to attend relevant training courses (internal and external) and to participate in the