Casino Manager

2 weeks ago

StocktononTees, United Kingdom The Rank Group Full time

**Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experiencethey will want to return for.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as thelargest operator in the UK, we have lots of opportunity and structured development programmes.
At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

**Job Description** Grosvenor Casino - Stockton

As a Casino Manager Hosting you will be an integral part of the management team striving to maximise performance in all areas of your casino. You will be fanatical about delivering brilliant customer service across the casino managing the hosting team todo this.
You will support your General Manager in developing and implementing a business plan that delivers success for your stakeholders; the customer, the employee, the shareholder, the local community and the regulator.
You will;
- Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all hosting activities in the Casino.
- Support the Management Team in driving the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
- Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements.
- Develop a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure and food and beverage with a particular focus on hosting excellence
- Proactively drive sales and control margin and costs to drive casino profitability
- Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling

**Qualifications**:

- PML license holder and experienced in all areas of hosting and customer service
- Experience of managing a team within a service driven environment
- Fanatical about delivering unrivalled customer experience
- Excellent manager / communicator, also able to collaborate with the wider business

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