Claims Handler

2 days ago

Nottingham, United Kingdom Midlands Response Full time

**Purpose of the position**:
To manage insurance claims from ‘cradle to grave’. The claims handler is allocated a postcode area/Client and manages all given jobs in that area alongside their field technicians. The claims handler is responsible for all administration involved in the processing of the insurance claim and providing pro-active first class service to our clients.

**Scope**:
Reporting to the Office Supervisor or Team Leader, the Claims Handler work closely with their team and field technicians to ensure the smooth running and swift conclusion of their claims, whilst ensuring high levels of customer satisfaction are met, and clients service level agreement.

**Responsibilities**
- Book diary appointments and plan works in assigned designated postcode areas
- Various administrative duties including the preparation of reports and estimates from a variety of clients and pricing schedules.
- Receipt and logging of new claims and other private job enquiries.
- Appointing subcontractor services and the coordination of these services from arranging quotes to receiving authorisation and processing of invoices for said services.
- Adhering to client set SLAs in relation to key events in the claim life cycle
- Ensure monthly invoice targets are worked towards
- For complaint issues, formally acknowledge complaints to client or customer. Deal with root cause issues and initiate corrective steps to improve efficiencies or identify training requirements. Liaise with Manager or Director concerning high level complaints.
- Necessity to work overtime during busy/surge times which will be managed by the Office Manager.

**Knowledge, Skills and Abilities**
- Good PC skills and report writing ability
- Knowledge of SLAs and preparing estimates or costings.
- Excellent organisation skills and the ability to prioritise
- Confident with good interpersonal skills
- Problem solving and decision making skills
- Able to work well under pressurised situations and to deadlines
- Flexible and able to provide cover and work overtime during busy periods
- Attention to detail
- Team working ethos
- Good communication Skills
- Geographical knowledge/ route planning
- Knowledge of the insurance industry/ Disaster Restoration Industry is preferable.

**Personal Attributes**

Some elements of the role may require strict confidentiality and professionalism. Other personal attributes required include honesty, integrity and a strong work ethic.

**Working Conditions**

Claims handlers work on a rota basis in an open plan office. Each individual has their own case load and is expected to work independently in prioritising their day to day work. During surge and busy periods, claims handlers are requested to work overtime and flexibility is a must. The nature of the role may include working to specific deadlines and to a high level of service standards and can be expected to be pressurised at times, when dealing with customers who have undergone significant issues within their properties.

**Job Types**: Full-time, Permanent

**Salary**: From £10.42 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Overtime

  • Claims Handler

    1 week ago

    Nottingham, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    Claims Handler - Nottingham based Salary to £25k depending on experience Hybrid working - 2 days in the office, 3 from home A career awaits for an experienced Claims Handler, looking to either join a growing Property team, or looking to make the transition into Property claims to further your career. - handle a large volume of claims on a cradle to grave...

  • Claims Handler

    1 week ago

    Nottingham, United Kingdom Pargeter & Associates Full time

    Role: Claims Handler Location: Colwick, Nottingham, NG4 2JY Job type: Permanent **Salary**: £25,000 to £30,000 Industry: Insurance (Broker Claims Commercial) **The Company**: We are a family run commercial insurance broker based in Colwick, Nottingham. As a result of the current claims handler leaving after 18 years we are currently looking for a claims...

  • Claims Handler

    11 hours ago

    Nottingham, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    **Claims Handler - Property based** **Location : Nottingham** **Salary to £27k depending on experience** **Hybrid working - 2 days in the office, 3 from home** A career awaits for an experienced Claims Handler, looking to either join a growing Property team, or looking to make the transition into Property claims to further your career. In particular,...

  • Subsidence Claims Handler

    1 week ago

    Nottingham, United Kingdom MB Group Full time

    Fantastic opportunity for a **Subsidence Claims Handler **for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are...

  • Senior Claims Handler

    6 days ago

    Nottingham, United Kingdom Acumen Claims Ltd Full time

    **Job Mission** To provide our clients with the highest standards of customer service whilst handling a portfolio of large loss domestic and commercial claims from FNOL to invoicing. To ensure compliance with all company policies and procedures and Health and Safety legislation. Ensure compliant usage of IT (Prospect) system. Promote company...

  • Mitigation Claims Handler

    1 week ago

    Nottingham, United Kingdom MBA Group Full time

    **Short Description **Mitigation Claims Handler **Full Job Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Mitigation Claims Handler** to join their **Mitigation** and **Recoveries** department. This role is a hybrid/remote position, 9am - 5pm (Monday - Friday). **The Mitigation...

  • Insurance Claims Handler

    2 weeks ago

    Nottingham, United Kingdom Matt Burton Associates Full time

    MBA are currently recruiting for an experienced Insurance Claims Handler to join an exciting global organisation. As a leading player in the insurance industry, our client puts their people are the heart of everything they do. They pride themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their...

  • Motor Claims Handler

    2 weeks ago

    Nottingham, United Kingdom Matt Burton Associates Full time

    MBA are currently recruiting for an experienced Motor Claims Handler to join an exciting global organisation. As a leading player in the insurance industry, our client puts their people are the heart of everything they do. They pride themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their...

  • Insurance Claims Handler

    1 week ago

    Nottingham, United Kingdom Matt Burton Associates Full time

    MBA are currently recruiting for an experienced Insurance Claims Handler to join an exciting global organisation. As a leading player in the insurance industry, our client puts their people are the heart of everything they do. They pride themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their...

  • Property Claims Handler

    10 hours ago

    Nottingham, United Kingdom Matt Burton Full time

    MBA are currently talent pooling experienced Property Claims Handler to join an exciting global organisation in Nottingham (Remote working available) As a leading player in the insurance industry, our client puts their people at the heart of everythingthey do. They pride themselves on the exceptional service they provide for their clients, as well as...