Cleaning Supervisor

1 week ago

Halifax, United Kingdom Mitie Full time

**Service Delivery**
- To ensure that the cleaning specification is fully implemented and adhered to.
- To ensure that a consistently high standard of cleaning service is delivered in accordance with the work schedule.
- To build customer relationships and ensure satisfaction with the cleaning service.
- To ensure that all site personnel comply with customer service / satisfaction systems.
- To ensure all customer queries and complaints are dealt with in a timely and effective manner and that the client is kept fully informed of what action has/is being taken.

**Team Management**
- To recruit Operatives with the assistance of the Premises Manager.
- To train Operatives in cleaning tasks and health & safety issues relating to their job.
- To monitor and review the performance of Operatives to ensure high standards are delivered and maintained and provide training and coaching as required.
- To report any disciplinary matters to the Premises Manager
- To control and reduce labour turnover by ensuring the retention of good staff.
- To review the running of the contract to identify ways in which the productivity can be improved whilst maintaining cleaning standards.
- To ensure that payroll and signing in procedures are strictly adhered to.
- To ensure that all Company and Site rules are fully complied with for security purposes.
- To communicate Company and Branch information to cleaning Operatives.
- To ensure that the Company Health and Safety Policy is properly implemented and adhered to.

**Administrative Responsibility**
- To identify and take corrective action on variations to budget hours with the direction of the Premises Manager.
- To ensure that all Applicant Starter Forms are fully completed, are bona-fide and passed to the Premises Manager without delay in order to take up references.
- To ensure that payroll information is provided on time and accurately according to Company procedure and within budget.
- To record all training of Operatives and maintain training records as it occurs.
- To maintain the Site Personnel Records in accordance with the requirements of the client.
- To report all accidents and incidents as per the accident reporting procedure to the Premises Manager and have the appropriate documentation completed.
- To report all equipment failures to the Premises Manager and treat such equipment in accordance with Company procedures.
- To advise the Premises Manager of all cleaning material requirements allowing sufficient time for delivery before stocks run out.
- To maintain the Induction training Information Manual with periodic updates as instructed from time to time.
- To ensure that all Company Policies and Procedures are fully implemented, adhered to and communicated.

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