Complaints Handler

**Complaints Handler** Starting at £25,000 per year** **Monday to Friday, Flexible between, 8am**: - **6pm** **37.5 hours per week** **Lynch Wood, Peterborough, PE2 6FY** **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every...

**Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved...

**The Opportunity** **Complaints Handler** Location: Flexible This is a hybrid role. Office locations can be: Halifax, Peterborough or Sunderland 35 hours per week, Monday to Friday, 9am-5pm **Role Overview**: Your role will involve handling, resolution and follow up of customer complaint calls and correspondence. You will handle FCA regulated and...

**Salary**: From £29,000-£29,000 per year **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call. A successful complaint handler is compassionate and caring, coupled with a...

**Starting at £23,400, rising to £25,000 upon completion of training.** Join Diligenta's 12-week complaints handler training program!** **Monday to Friday **8am** **-** **6pm, 37.5 hours per week** Diligenta is excited to launch a new training program designed for individuals with **strong customer service experience** who are looking to advance their...

**The Role** **Day to day duties** - Work towards resolving complaints in a timely and satisfactory manner, ensuring customer satisfaction in line with our complaints procedure. - Maintain a calm and professional demeanour when dealing with challenging situations. - Keep accurate records of customer interactions, transactions, comments, and complaints. -...

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has beendescribed as 'home' by existing employees, we drive a culture that is founded on positive change and...

**Who are Diligenta?** Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on...

**The Role** **Day to day duties** - Work towards resolving complaints in a timely and satisfactory manner, ensuring customer satisfaction in line with our complaints procedure. - Maintain a calm and professional demeanour when dealing with challenging situations. - Keep accurate records of customer interactions, transactions, comments, and complaints. -...

**Call Handler - Claims Admin** **£21,000 to £23,000 Full Time Salary** Regular Monday to Friday daytime hours available with General & Medical, a well-established family-run excellent communication skills and experience with customer calls. Essential skills include Microsoft Office and you will need to demonstrate excellent organisation ability to manage...