Medical Receptionist

Holmhurst Medical Centre is an established General Practice serving over 10,000 patients in the Redhill area. We are situated on the Watercolour Estate close to The Moors Nature Reserve, which is served by a bus link into Redhill. We are committed to providing high quality continuing care within the community and aim to provide a wide range of high quality medical services.

The doctors, nurses, attached health care team and support staff strive to provide the best possible services to our patients.

We are a training practice for doctors, which means that doctors spend time with us (up to 12 months) in order to gain experience.
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- We are looking for a new team member to help out in reception for 27.5 hours per week over 5 days, Monday to Friday, between the core hours of 8am - 7pm, on a variable shift pattern, in addition to covering a share of overtime on Wednesday and Friday evenings between 7pm-8pm for our Extended Hours clinics. The salary is £11.44 per hour, with a 6 month probationary period.

As one of our reception team you will be the first point of contact for our patients. You will undertake front-desk activities; welcome patients and greet people who visit the Surgery, answer incoming calls from patients, be responsible for allocating appropriate patient appointments from our digital triage system, processing prescriptions, along with other administrative duties associated with this role.

Main duties of the job
As this is a customer service role, you should have a pleasant personality and be calm under pressure. Multi-tasking and stress management skills are essential for this position. This role will require working in shifts, so flexibility is a plus.

Sound knowledge of IT systems

Excellent communication skills

Be willing to work flexibly

Previous Customer Service experience of 1 year is required.

Previous medical reception experience in a busy practice would be ideal but is not essential, as full training will be provided.

**Job Types**: Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 27.5 per week

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Application deadline: 31/10/2024