IT Support Engineer
1 week ago
Technical support engineer (2nd Line support)
IT Support Engineer (2nd Line Support) required for my client based in Shipley for a permanent role paying £28-35K
Role:
- Provide technical customer support for my clients in house developed products (SaaS)
- Performing software installations and data imports
- Support and administration of the production hosted environments:
- Investigating (analysis/diagnosis) and resolving queries seeing through to
completion
- Performance monitoring and troubleshooting
- Planning, implementation, and maintenance of security
- Managing data backups
- Patching
- Performing software installations
- Data migration and conversion tasks
- DNS
- Log monitoring
- General server maintenance
- Trend analysis
- Failover planning and testing
- Create and maintain training and knowledgebase material
- Serve as liaison between client and internal development for all escalated product related
issues, including product enhancements, bug resolution and overall product education
- Assistance and cover of the 1st line team when required
- Assisting with the service delivery process
**Requirements**:
- At least 2 years previous experience as a Customer Support or Technical Support Analyst
- or third-line capacity
- SQL Server experience within a production environment for at least 1 year, with the ability
to demonstrate competent ability to create and execute SQL statements and interpret the
results
- Excellent written and spoken English
- Great communication skills are a must
- Experience in Windows server maintenance
-
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