Service Coordinator Uki

2 weeks ago

Malvern, United Kingdom Sealed Air Corporation Full time

**What you will do**:
We are looking for a driven individual to work in our busy field service team as a field service coordinator. This vital role ensures effective communication between our customers and technical team while supporting our team of field service engineers and carrying out the administrative tasks to ensure we provide an excellent service to our customers.

Working closely with and reporting to the Technical Service Manager UK, IE & ME, your core responsibilities will include:

- Striving to achieve a common goal of customer service excellence
- Answering calls on our technical help line, understanding then communicating with the team to ensure our customers receive the technical help they require within a specific time frame
- Quoting where required and scheduling installations, preventive maintenance visits and breakdowns for the field service team to ensure their time is managed efficiently, maintaining a high level of utilised hours and ensuring customer expectations are met
- Quoting and setting up new service/warranty agreements and managing the renewal process
- Placing orders for new machines and spare parts when required

**What you will need**:
Required knowledge and experience:

- Previous experience in a similar role an advantage
- Excellent communication skills
- Strong problem solving and analytical skills, demonstrate initiative and contribution to process improvement
- Experience with Microsoft packages
- Knowledge of SAP and Service max is an advantage
- Sound geographical knowledge of the UK to utilise route planning to limit travel time

**What you will get**:

- 25 days paid holiday with 5 additional days awarded for long service
- Generous Pension Scheme
- Life Assurance
- Income Protection
- Health Cash Plan
- Discounts Platform
- Cycle to Work Scheme
- Employee Assistance Programme
- Enhanced Sick Pay and Family Leave

Requisition id: 50157

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

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