Night Duty Officer

7 days ago


BurtononTrent, United Kingdom Pertemps Burton Commercial Full time

**IMMEDIATE START** **PERMANENT POSITION** **£22,500 per annum** **HOURS ARE BASED ON A 4 ON 4 OFF SHIFT PATTERN 7.00AM - 7.00PM**
Are you a team player with strong administrator and customer service skills?
Pertemps have a new and exciting opportunity to join a very successful company on a Permanent basis for our successful client based in Burton On Trent. **Daily duties:
**Day to day responsibilities:

- Emergency Phone Response
- Amending bookings and answering queries for customers travelling within 24 hours
- Processing last minute cancellations and assisting with transport queries
- Responding to unforeseen changes as they occur on holiday and providing support for Tour Managers and Cruise Directors
- Logging issues as they occur and keeping full and accurate records
- Escalating major issues to support team Administrative Duties:

- Supporting the Operations and Reservations teams with general administrative duties during the night
- Processing Tour Manager/Cruise Director reports and client brochure requests
- Reading Tour Manager/Cruise Director debriefs and highlighting major issues to the Operations team
- Preparing Travel Documents via booklet machine for Admin Team



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