Retirement Living Services Administrator

Job Introduction
**Job Title: Retirement Living Services Administrator**

**Salary: £9,984**

**Contract: Permanent**

**Location: Maple West, Turnhurst Road, Chell, Stoke on Trent, ST6 6SB**

**Weekly Hours: 16 hours per week (Part Time)**

**So. What is this role exactly?**

This is an exciting opportunity for an Administrator, who is passionate about supporting older people, to support our Scheme Manager and team at Maple West.

We are looking for someone who is passionate about making a difference, who takes pride in providing a professional and high-quality service to our customers. You will provide support and advice to all customers, promoting a friendly community atmosphere.

**What will my working week look like?**

Our reception is open 7 days a week from 9am to 5pm, Monday to Saturday and 10am to 2pm every Sunday (including Bank Holidays). The hours of work will be 16 per week 9-5 Monday to Friday with occasional weekend cover.

**Week 1** - 16 hours working hours each Wednesday, Thursday and Friday.

**Week 2 **- 16 hours working Monday, Tuesday, Saturday and Sunday.

We are a partner of the Sapphire Consortium appointed to deliver 390 high quality retirement apartments as part of a PFI contract in partnership with Stoke-on-Trent city council.

**What will I be responsible for doing?**

First and foremost, we are looking for a people person, with great communication skills to work as part of a small team providing front of house services, carry out general administration duties and working with the RLS Scheme Manager in organising and delivering social events for the scheme.

One of the great things about this role is no 2 days are ever the same. Maple West is not a care home/nursing home environment, residents are supported and enabled to maintain an independent lifestyle.

You are required to have good knowledge of IT systems and excellent organisational skills, being able to assess, prioritise and organise your own workload. You will be able to work with members of the public, particularly older people in an empathetic manner.

**And what would make me stand out from the crowd?**

To be successful as a Retirement Living Services Administrator**,** here at YHG, you will have.
- GCSE Maths and English (or equivalent)
- Office environment knowledge - e.g. administrative tasks relating to office management

Ideally you will be a.
- Collaborative team player
- Excellent communicator, written and verbal
- Ability to prioritise a busy and reactive workload

This role is really suited to someone who likes to interact with customers and provide a first point of contact for residents and visitors.

**That all sounds great, what’s in it for me?**

In return we offer £9,984 for a 16 hour week, and 25 days (pro-rata for part time hours) annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offering provides much more than just a competitive salary and holiday allowance.

Although you are based at Maple West you will also have access to Youggle House - our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team for meetings and training when required.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

This role also offers genuine progression opportunities with training/qualifications on offer and pathways to Scheme Manager or Housing Management Co-ordinator roles.

If you feel this could be the right role for you, we would love to hear from you

**And who are Your Housing Group?**

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

**Additions**

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

**Closing Date**: 30th August 2024