Lead Collections Specialist

2 weeks ago

Leeds, United Kingdom DWF Full time

Why join us?:
DWF is offering a fantastic opportunity to become a Lead Collections Agent in our Leeds or Birmingham office. Enjoy top-level industry training and work with market leaders in a supportive and collaborative environment

Hybrid Working Model: We understand the importance of work-life balance, which is why we offer a flexible, hybrid working arrangement. You'll have the autonomy to manage your work schedule with a blend of remote and in-office days, empowering you to achieve your best work.

**Responsibilities**:

- Make outbound and take inbound calls to assist customers with their payment plans.
- Supervise and train a team of Collection Specialists.
- Handle technical queries and participate in people management meetings.
- Support the Collections Team Leader with resource planning and team management.

What will help you succeed in this role?:
**Essential**
- Experience in collections or debt recovery
- Strong IT literacy, numeracy, and communication skills.
- Keen attention to detail, resilience, and the ability to build rapport.
- Enjoyment in making autonomous decisions and interacting with diverse individuals
- Strong attention to detail.

What we offer?:
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

About us:
DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.

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