Customer Service Representative

7 days ago

Bradley, United Kingdom FMG Full time

**Customer Service Representative**

**Salary**: Starting from £17,422 per year + bonus

**Location**:Huddersfield

**Contract**:Permanent

**_Do you currently work in, or have experience of providing great Customer Service? Are you seeking a fresh challenge in a vibrant, interesting, and expanding business?_**

**_We have just the role for you.._**

**_Join our growing team in Huddersfield as a Customer Service Representative, where we offer:_**
- A salary starting from £17,422 per annum, with the opportunity to increase this as your experience grows
- Bonus scheme of up to £1200 per annum (paid quarterly)
- 33 days holiday increasing to 36 with length of service (inclusive of public holidays)
- Contributory pension scheme
- Life assurance
- Free car parking
- New offices with fantastic modern break out areas, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
- Free eye tests and a variety of discounts with local businesses.
- A structured training programme and development opportunities.

**Working hours**:
We are there for our customers when they need us most and they are sometimes in touch with us outside of ‘usual’ office hours which means we have a range of shifts. Our full-time roles are 37.5 hours per week across shifts between 08:00-20:00, Monday toFriday in addition to a Saturday shift which usually occurs every 6 weeks, however we would also be interested to hear from you if you are seeking part-time, evening and weekend opportunities too.

**About You**:
To be successful, you will need to be up for a challenge, with great listening skills, lots of empathy and the determination to go the extra mile for customers. In time, as you build your knowledge of our services and support, you will become adept as resolvingcomplex problems.

You will also need to be able to demonstrate:

- A positive telephone manner.
- Confidence with office IT and computer systems.
- A strong drive for getting it right first time.
- Good team-working skills.
- An ability to identify customer's needs through great communication.
- Most importantly, a passion for customer service.

**About FMG**:
Due to continued growth, FMG is now seeking to expand our Customer Services team with ambitious individuals who have the desire and right empathetic approach to help customers who have been involved in a road traffic accident, resolving each incident througha world class service.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

Supporting you to be the best Customer Service Representative you can be - preparing you for success right from the start. When you join us, you will enjoy a structured 12-month training programme allowing us to ensure you continue to develop in your rolethrough on-going coaching and support. Better still, as you progress, your salary will too.

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