Payment Negotiator

1 week ago

Accrington, United Kingdom Studio Retail Ltd Full time

**Collections Advisor**

**36.5 hours per week (Monday to Saturday on a rota basis)**

**Clayton-Le-Moors, Accrington**

**Salary: £19,888- £23398 depending on experience & performance + Benefits**

**About us**

Now part of the Fraser group We are one of the UK’s largest mail order and online retailers, providing a personal shopping experience, #trusted by over 2.5 million loyal customers each year via studio.co.uk and ace.co.uk websites as well as our catalogue. We are an year round retailer selling anything from Branded clothing & footwear to homeware and personalised gifts, not to mention our huge traditional Christmas range.

We are based in Clayton-Le-Moors near Accrington with great public transport & motorway links across the North West of England.

**About the Opportunity**

At Studio, we are constantly evolving to meet our customers’ needs and we now have opportunities for Collections Advisors based at in Clayton-Le-Moors, Accrington.

As a Collections Advisors you will be responsible for reviewing accounts and contacting customers who have missed payments to understand their current situation, talk them through the different financial options that are available to them that will help minimise their arrears and to get them back on track with their payments**.**

**Hours of Work**

Your first 5 weeks will be Monday to Friday 08:30 - 16:30 where you will receive full training, setting you on the right path to become an integral part of our team.

After this, you will work 36.5 hours per week on a 4 weekly rota basis.
- Mon
- Thur 8:00 - 20:00
- Fri 08:00 - 19:00
- Sat 08:00 - 16:00

**Who are we looking for?**
- Experience of working within the retail or Customer Services sector would be beneficial
- Delivery and customer focused
- Excellent communication skills both written and verbal
- Ability to listen and build rapport quickly and effectively
- Ability to always remain calm and professional
- Sympathetic approach when talking to customers
- IT literate

**Why Studio?**

Studio is a growing business, and this is a great time to join us. We have a lot of experienced colleagues who will tell you they love working here because of the great people & fantastic, newly refurbished site.

We offer a great benefits package including free, secure parking, onsite canteen and would love to hear from you if you think we could be the right company for you.

**#wedowow

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