Team Leader

1 week ago


Birmingham, United Kingdom Cordant Contact Centre Full time

Birmingham - 1 full time - Contact Centre Team Leader;Hours 09:00 to 17:30
- Temp hourly rate - 12.66 GBP
- Duration - Till 31/10/22
- Address - 1 Victoria Square, Birmingham, Birmingham B1 1BD
Role Overview
Key Responsibilities
Lead small teams - Motivate, and develop the team and encourage communication.
Schedule team work to required timescales and Service levels.
Lead the planning implementation, in order to ensure the availability of required staff members
Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.
Identify and manage improvements within own area.
Update and maintain data base/systems / documentation.
Comply with regulatory requirements where applicable.
Collect and provide statistical data/reports as required.
Essential Skills
Able to lead small teams
Expert understanding of relevant systems / ERP
Highly developed user of Excel, Word, PowerPoint
Good at internal and external communication
Ability to manage a small budget (FTEs, overtime)
Ability to set and achieve performance targets
Desirable Skills
Previous experience of the JVs


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