Gp Head Receptionist

**Job Summary**

We are looking to appoint a GP Reception head to join our busy GP practice who will be carrying out general GP office management tasks and managing our Reception team.

Previous experience in a GP reception role is important but not essential. The ability to be patient and calm under pressure is the key to the smooth running of the Practice and you will receive the full support of the admin team, management and Partners.

You will attend weekly management meetings where all issues will be discussed and addressed.

You will be responsible for the general administrative duties within reception and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

This role is ideal for someone who is organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

You will also process prescription requests and deal with general queries from our patients.

The team at the Medical Centre at the Green are very close and supportive as well as being great fun and sociable. We look forward to meeting you.

**Responsibilities**:
**GENERAL ADMINISTRATION**
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
- Ordering and monitoring of stationery and other supplies
- Keeping the reception area, notice boards, leaflet etc. tidy and presentable
- Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
- Perform any other relevant and reasonable duties that may be requested by the lead eg scanning
- Undertake statutory and mandatory training as required.

**APPOINTMENT SYSTEM MANAGEMENT**
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report any problems or variations required.
- Deal with home visit requests, carefully noting all details
- Arrange transport to hospital appointments for housebound patients

**MEDICAL RECORDS MANAGEMENT**
- Ensure that all records are accurately compiled in advance for each consulting session.
- Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.
- Ensure correspondence, reports, results, etc., are filed in correct record.
- Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.
- Processing repeat prescriptions in accordance with practice guidelines
- Handing completed repeat prescriptions to patient and checking names and address.

**CONSULTATION ROOM PREPARATIONS**
- Clearing and re-stocking of consulting rooms as required
- Consulting rooms prepared in readiness for each consulting session.
- Rooms are checked at the end of each consulting session and left tidy and secure.

**Other Job Responsibilities**

**OTHER DELEGATED DUTIES**

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

**Job Types**: Part-time, Permanent
Part-time hours: 27.5 per week

**Salary**: £11.50-12.50 per hour

Additional pay:

- Performance bonus

**Benefits**:

- Company pension
- SSP
- Store discounts

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, UB7 7PJ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative Assistants-1 year (preferred) but full on
- site training will be provided.
- GP Surgery: 1 year (preferred)

Application deadline: 31.05.23

Hiring Insights

**Job Types**: Full-time, Permanent

**Salary**: £11.50-£13.50 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- West Drayton, UB7 7PJ: re