Catering Assistant

Catering Assistant - YHA Castleton

YHA have amazing properties in some of the most iconic and inspiring places in England and Wales. A team member job with YHA could see you behind a bar 20 metres from the shore of Windermere or changing beds in an 800-year-old castle. And you'll have plenty of time to make the most of these amazing places in your spare time. Whether you're an urban explorer, countryside rambler or a seasoned surfer, there's a YHA for you.

But we're more than just unique buildings in spectacular locations - YHA is also a charity. By working for YHA, you'd be helping improve access to life-changing travel and adventure.

As a YHA employee you'll have access to a whole host of benefits designed to make your job as happy and rewarding as possible.

Team Member skills and experience:
Our team member role requires flexibility to cover different shifts and tasks. It's an advantage but not essential that our team members have worked in a face-to-face role with customers previously. Experience** in hospitality or customer service is desirable.

Duties vary so good communication* skills, excellent timekeeping and basic IT skills are advantages. A food safety qualification is desirable but not essential.

Knowledge and understanding of YHA's core purpose and experience of working in a team are beneficial.

Team Member role responsibilities:
Our team members cover a wide range of customer-facing duties throughout the hostel, delivering an excellent service to all guests and visitors so they have a great experience at YHA.

This role concentrates predominantly on the preparation of food and drink predominantly back of house but can include serving food and drink to our guests front of house and you may be asked to assist in other hostel departments.

Our team member roles will require additional compliancy such as:

- Complying with all food hygiene standards in the storage, preparation and delivery of food.
- Complying with health and safety regulations, ensuring all kitchen checks are completed accurately and on time.
- Taking pride in preparing, plating and serving quality food, presented to the highest standard.
- Recording food wastage in line with the procedures within your hostel, controlling and reducing wastage as far as possible to maximise profit.
It's important to note that the role can be physically demanding; you'll be standing for extended periods of time.

We are YHA.

A 90-year-old charity and social enterprise dedicated to connecting people with nature, the outdoors, culture and heritage through brilliant hostel stays and experiences. We operate hostels and activity centres throughout England and Wales and welcome all but specialise in creating opportunities for young people. As well as memorable holidays and short breaks, we deliver education residentials, group trips, and a variety of volunteering opportunities.

Our strategic priorities and working culture

Our top priority is ensuring YHA is for everyone. To achieve this, we need a diverse workforce that is representative of the communities we serve. We support equity, diversity and inclusion in all aspects of our work.

Our people share a common purpose: to improve health, wellbeing and life skills. Our culture is collaborative; we work together following core values and behaviours called HEART: Helpful, Efficient, Authentic, Respectful and Team-spirited.

To ensure we are reaching all, we capture equality information at both the attraction and onboarding stages of employment.

*We note that communication can take many forms. This may include sign language; other adaptions for those with hearing impairments; or other speech or language difficulties.

**Lived experience can include protected characteristics, class, educational experience, personal experience such as debt, caring responsibilities, illness, hobbies, community work and interests.

**Job Types**: Full-time, Temporary, Internship
Contract length: 24 months

**Salary**: £10.00-£14.00 per hour

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Additional leave
- Casual dress
- Childcare
- Company events
- Discounted or free food
- Flexible schedule
- Life insurance
- Sick pay
Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
COVID-19 considerations:
must be wear mask and vaccinated

**Education**:

- GCSE or equivalent (required)
Shift availability:

- Day shift (required)