Team Leader

TEAM LEADER - EDDY’S FOOD STATION
- **Ready, Steady, Let’s Work for Eddy’s**_
- **Previous experience required and must be at least 18 years of age.**_

Eddy’s Food Station is a new chain of modern dynamic convenience stores across Scotland and we’re open in our newly refurbished store in Greenock. Our stores serve the best ‘on-the-go’ hot and chilled food and drinks as well as all the products and services customers require from their neighbourhood store.

If you're flexible in your approach, available to work evenings and weekends we'd love to hear from you. As one of our Team Leaders you’ll be focused on great service as part of a top team driven to achieve gold standard service to our customers through quality customer attention and product offering. Positive, confident and with a great work ethic, you’ll be customer focused, quality orientated, adaptable, motivated and willing to learn new skills. You’ll also be proud to work for Eddy’s Food Station and serve your local community.

This new and exciting role will provide challenges and opportunities in a fast-paced environment. You’ll already be a self-starter with retail experience, leadership and management capabilities. You’ll have good communications skills and always be focused on store standards and KPIs.

**Job Overview**
- Maximise profitability of store through increasing sales and controlling costs and stock levels.
- Assist in the management of all store operations including financial procedures, facilities, IT/EPOS, staffing, merchandising and stock management, hygiene and cleanliness, keyholding, opening and/or closing and general customer satisfaction.
- Ensure all staff work to the required standard within company procedural guidelines and motivate staff to execute exceptional levels of service.
- Assist with organising staff training, development, appraisals and disciplinary procedures when required.
- Support the Store Manager in all aspects of the daily business including non-customer facing duties such as delivering management information as required whether daily, weekly, monthly or annually.

**Responsibilities and Duties**
- Support the Store Manager in ensuring the financial profitability of the store.
- Lead your team from the front providing a great example to Team Members and Trainees.
- Deliver first class customer service through the store team, service and product offering
- Maintain a clean, light, bright store - exterior and interior - that offers a positive customer experience every time they visit.
- Support with the induction and training requirements for new staff.
- Ensure food safety is treated as a priority and all food safety standards are upheld.
- Work with the Store Manager to create suitable work schedules for staff members including leave authorisations aligned to the business requirements.
- Appraising staff performance and conducting any required disciplinary procedures.
- Ensure that all necessary check sheets are completed daily/weekly/monthly as required.
- Motivate staff to deliver top customer service.
- Support the recruitment of staff as and when required.
- Monitor market trends locally and nationally and recommend product and service suggestions to senior management.
- Give product and service updates for staff as new goods and services are introduced.
- Check stock levels and order in line with company procedures.
- Report and where possible remedy any maintenance issues on the premises.
- Cash up the till on a daily basis and ensure all banking and reporting procedures are carried out.
- Support the daily reporting of income, expenditure, exceptional costs, wastage etc.
- Resolve customer complaints, escalating where necessary.
- Support the Store Manager with the security and safety requirements of the store.

This is not an exhaustive list of duties but provides guidance for the key aspects of the role.

**Skills, knowledge and experience**
- Retail experience is essential, preferably in a convenience store, supermarket or catering/hospitality event environment.
- Possess excellent people skills including being able to communicate at all levels from customers to staff and suppliers to managers.
- Be able to work hard and understand the importance of running an efficient and effective store that is flexible to the needs of its customers and its stakeholders.
- Cash handling and modern payment knowledge is also required although training will be provided.
- Have a customer focus and a good eye for detail and willing to learn the management principles to make the store operationally profitable.
- A ‘Can Do’ attitude is essential for this position

**Conditions**
- Eddy's Food Station Ltd strongly encourages all employees to have a minimum of two vaccinations to protect against the spread of Covid-19 or be working towards this. The company acknowledges that in some cases pre-existing health aspects may allow exclusion from this condition.
- You will have to demonstrat