Housekeeping Team Lead

5 days ago

Cambridge, United Kingdom Spire Healthcare Full time

**Housekeeping Team Leader | Supervisor, Cleaning | Full Time, 37.5hrs p/week | 14:00 - 22:00 Monday - Friday, MUST be able to accommodate shifts | Permanent Contract | Unsocial Hours Enhanced Pay | Impington, Cambridge | Free Parking | Excellent Benefits |**

**Duties & Responsibilities**:

- To jointly lead the housekeeping team, organizing the work load, ensuring standards and compliance and motivating the team.
- To take an active part in the rota and housekeeping duties as part of the team.
- To produce an appropriate staff rota and regularly review staffing levels. Manage bank staff’s hours on a shift by shift basis. Manage sickness, holidays and ensure appropriate cover at all times.
- To assist with recruitment and induction of new staff and ensure all staff are fully trained and relevant documentation is completed.
- To carry out staff reviews and monthly one to one meetings as part of the Spire Enabling Excellence Program.
- To manage and control Laundry levels and assist in laundry ordering and reject reporting.
- To ensure all documentation is completed accurately and in a timely manner including audits and Health and Safety risk assessments.
- To handle complaints and issues as well as creating action plans following Patient Satisfaction Surveys.
- To assist in investigation and completion of issues logged on our Datix system.
- To be responsible for the day to day maintenance of the equipment provided, checking for faults and supply shortages and reporting them to the line manager.
- Assist with the management of the stock levels and ordering of supplies for the housekeeping functions and team.
- To be flexible to assist in other hotel services departments should the need arise

**What we are looking for**:

- Previous housekeeping/cleaning experience.
- Has proven experience being in a supervisory / team leader position where you have managed a team.
- Experience of working in a customer focussed role.
- Strong customer service skills with a keen eye for detail.
- Ability to communicate with a wide range of people at all levels.
- Ability to build and maintain effective working relationships.
- The ability to work effectively as part of a team.
- Ability to work on own initiative and prioritise demanding workloads accordingly.
- Ability to lead a team and delegate workload effectively
- A flexible and adaptable approach to shifts.
- Good organisational skills with the ability to prioritise tasks to ensure deadlines are met.

**Benefits**:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**_For us, it's more than just treating patients; it's about looking after people. _

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