Compliance Administrator

2 weeks ago

Clayton Business Park, United Kingdom First Bus Full time

**ComplianceAdministrator**

**Accrington**

**£22,000 Per Annum**

**Permanent**

FirstTravelSolutions is looking for ComplianceAdministrator to join their team in Accrington on a full time, permanent basis.

FirstTravelSolutions Ltd is a subsidiary of FirstGroup Plc, a leading private sector provider of public transport. We provide easy and convenient mobility, improving quality of life by connecting people and communities.

**FirstTravelSolutions** provides managed transportsolutions throughout the UK. We are dedicated to giving our clients the very best servicewith a focus on quality, safety, reliability and value for money. We provide managed transportsolutionsto many of the UK's FTSE top 100 companies transporting over 1 million customers every year.

**About the role**:
**Key Accountabilities**
- Raising required case reports
- Inputting complaint details into relevant tracker log
- Allocating cases to relevant operations managers
- Updating GTI product/tracking notes
- Organise and close open cases in a timely manner, ensuring Operations managers are on schedule
- Admin of the case admin appendix
- Note taking
- Prioritise workload to ensure that urgent issues are dealt with on a priority basis.
- To be flexible in the duties you carry out, which may vary from time to time depending on the needs of the business and your team.

**Skills and experience**

**Skills**
- Excellent organisationalskills and ability to work to deadlines
- An investigative and thorough mind set
- Common sense and logical approach to assessing different scenarios
- Excellent attention to detail
- Able to workindependently and as part of a team
- Ability to build effective working relationships at all levels
- Proficient use of Microsoft Office packages and using databases
- An understanding of PSV industry legislation, including drivers' hours rules / knowledge of local authority for taxi provision would be advantageous.

**Experience**
- Appropriate customer serviceenvironmentwithparticular focus on communicatingwithoperators both PSV and Taxi.
- A background in transport / logistics again would be advantageous.
- Customer service experience and professional call handling skills
- Managing and prioritising workflow to achieve optimal performance
- Strong written and verbal communicationskills
- Good knowledge of MS Office Suite (Excel, Word, Access)

**Rewards & Benefits**:

- First Xclusives discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands
- Free travel on our buses for you and your family; £6 all-day train travel for you and your family on Great Western Railway, South Western Railway, Avanti, Trans Pennine Express, Hull Trains
- Flexible working and Cycle to work scheme
- 25 days holiday entitlement in first year, increasing to 25 after one year of continuousservice (plus Bank holidays)
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay

We put a big focus on physical and mental wellbeing at FirstTravelSolutions. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotioninitiatives, and you will have 24/7 accessto our confidential Employee Assistance Programme.

  • Compliance Manager

    1 week ago

    Gloucester Business Park, United Kingdom BLACKFINCH GROUP LIMITED Full time

    **Compliance Manager (Maternity Cover - FTC up to 12 months)** Blackfinch Group is an award-winning investment specialist with a heritage dating back over 25 years. A trusted provider, we work in partnership with advisers. Our businesses cover tax-efficient solutions, early stage investing, managed portfolio services,property financing and renewable energy....

  • Compliance Administrator

    2 weeks ago

    Trafford Park, United Kingdom Morson Talent Full time

    **Compliance Administrator** **Contract**:Permanent **Hours**:40 per week With a unique 50-year heritage of innovative recruitment Morson are a diverse group with an outstanding reputation for delivering consultancy, design, technology, training and people solutions around the world. With revenues of almost £1bn, and offices acrossthe world, we place...

  • Administrator

    1 week ago

    Exeter Business Park, United Kingdom Liberty Group Full time

    Liberty has an exciting opportunity for an Administrator to join our team, based in Exeter, South West.You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £21,065.77 per annum plusExcellent Benefits. We are an experienced and innovative Heating and Compliance firm that is committed to...

  • Records and Data Compliance Coordinator

    2 days ago

    Wynyard Business Park, United Kingdom Jackson Hogg Full time

    I am looking for an excellent Administrator to join a leading Global Chemical Company!**RESPONSIBILITES**: - To organize, maintain and deliver day to day document control - Record management processes and systems within the Records Management Compliance Centre of Excellence - Adhere to legal and regulatory compliance - Meet agreed service levels, report...

  • Administrator - Financial Services

    2 weeks ago

    Boldon Business Park, United Kingdom Robinson Financial Careers Full time

    An exciting opportunity has just been created for an administrator to join a national professional services firm at their South Tyneside location. Experience of working in financial services is preferred, but administrators from other industries will be considered. **Role Summary** **General Administration**: - supporting Paraplanners and Advisers with...

  • Administrator

    2 weeks ago

    Lancing Business Park, United Kingdom Dennis and Robinson TA Paula Rosa Manhattan Full time

    **Technical Administrator - 30 hours per week (4 days)** To provide an administrative and communication function for operational activities and the operations management team ensure the Company complies with its outside legal/regulatory requirements and internal policies. - To update and maintain operational inspection schedules including but not limited...

  • Contracts Administrator

    1 week ago

    Birmingham Business Park, United Kingdom Hitec Power Protection Full time

    The Contracts Administrator works in the Service department and reports to Customer Service Manager UKI and India. Together with the colleagues in the Customer Service Department you will be responsible for the all aspects of the administrative side for the Service department. Responsibilities, duties and authority. - Monthly departmental financial...

  • Property Administrator

    2 weeks ago

    Westwood Business Park, United Kingdom The Camping and Caravanning club Full time

    Founded in 1901, The Club is the oldest and largest in the world for all forms of camping. We operate a network of more than 100 UK campsites, providing fantastic locations and facilities to customers who holiday in tents, caravans, and motorhomes. - We are currently recruiting for a Property Administrator to join our Head Office team on a 12-month fixed...

  • Case Administrator

    1 week ago

    Chester Business Park, United Kingdom Pertemps Lloyds Full time

    **Case Administrator** **Location - Chester** **Pay Rate - £14.00 per hour, £25,480 per annum** **Hours - Monday to Friday between 8am and 6pm** In Customer Services we strive to put our customers at the heart of everything we do. Our purpose is to provide an exceptional service to our customers. We listen, understand, and take ownership, putting things...

  • Resourcing and Onboarding Administrator

    1 week ago

    The Embankment Business Park, United Kingdom Cambian Group Full time

    Who are we? CareTech PLC / Group delivers high quality, person-centred care and support to adults, children and young people with a range of complex needs. A leading provider of social care since 1993, we own 550 residential homes and specialist services across Britain and cater for the following within our Adult services: Autism, Acquired Brain Injury,...