Senior Park Assistant

2 days ago

Penzance, United Kingdom Haulfryn Group Full time

Haulfryn family has a fantastic opportunity for an **Senior Park Assistant **to join Praa Sands Holiday Park.

Praa Sands Holiday Park is part of the Haulfryn Group, one of the UK's largest owners of luxurious holiday and residential parks celebrating over 85 years as a successful family owned British company.

We are synonymous with quality, exclusivity and luxury. We have gone from strength to strength in recent years, with an investment of over £30 million in to our parks.

**Why Join Us**
- Competitive Pay
- Bonus scheme
- 30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time)
- Company Sick Pay
- One Day Paid Volunteering Day
- Massively discounted holidays at any of our UK holiday parks
- Free Leisure Club Membership
- Contributory Pension Scheme
- Life Assurance/Life Cover
- Online, high street and leisure discounts
- Employee Assistance and Wellbeing Program
- Uniform provided (if applicable)
- Cycle to Work Scheme
- Eye Test Vouchers for VDU users
- Team Member of the Month reward
- Refer a Friend reward
- Training and Development Opportunities

**What Will You Do**
- Be able to work 40 hours per week
- Provide a welcoming experience to all guests ensuring a great experience
- Deal with complaints prior to escalation and ensure raised to relevant departments
- Monitor visitor access and maintain security awareness to assist in ensuring safety of all guests and colleagues
- Provide general administrative support
- Monitor and maintain office equipment, control inventory relevant to reception area, and tidy and maintain the reception area
- Actively promote Haulfryn Managed Sublet package
- First point of contact for Managed sublet owner queries, especially guest & owner bookings.
- Ensuring owners are informed & recharged timely for on-going maintenance of their units, liaising closely with Maintenance & Housekeeping teams.
- Liaise with owners who are on Managed and Private sublet, ensuring necessary documentation is updated & in place.
- Annual quality control inspection of Managed sublet units, advising owners of necessary repairs & renewals required to maintain standards.
- Coordinate with the suppliers and vendors we use in our sublet scheme in order to maintain 5 star standards

**What Will You Bring**
- 2 years minimum experience in a custome service/customer facing role
- Excellent written and communication skills
- Excellent Customer Care Skills Able to deal with difficult situations professionally and efficiently
- An eye for quality standards and safety
- Ability to work on your own initiative
- IT proficiency, including Outlook, Word and Excel
- Excellent attention to detail

**Who We Are**

We are a family-owned business who started with a single holiday park in Abersoch, North Wales.

We believe what differentiates us from other parks are our:

- Family values and a real community feel
- Really special, beautiful locations
- Reliable, trustworthy, tactful and able to maintain confidentiality Warm and friendly team that make it feel like home
- How we nurture the nature around us

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