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Customer Service Assistant

2 weeks ago

Swansea, United Kingdom E-Cigarette Direct Full time

**Position**:Customer Service Assistant
**Location**:Fforestfach, Swansea
**Salary**:£18,500-£19,500 depending on experience
*
We make a real difference to peoples lives. You can too.*

At E-Cigarette Direct we are close to our customers and are rewarded by seeing the fantastic positive effect vaping has on peoples lives every single day.
Since 2008, weve helped thousands of happy customers switch to vaping. This is thanks to our carefully selected range of quality vaping solutions and highly knowledgeable teams.

Experience in a Customer Service/ Call Centre role is preferred. While we provide excellent training, you will need to bring enthusiasm, reliability and initiative. You will be proactive, energetic and have the desire to be part of an efficient and busy Customer Service team.

**Responsibilities include**:

- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives where required.
- Seize opportunities to upsell products when they arise.
- Go the extra mile to engage customers; we offer a personalised service so we are looking for someone with personality.
- Processing customer payment information.
- General administration tasks and supporting other Head Office departments.

*
Benefits of working with E-Cigarette Direct: *
- A fun, collaborative and very rewarding work environment.
- A values led business where people come first.
- Opportunities for training and career development.
- Open communication with everyone from colleagues to directors.
- Enhanced Annual leave entitlement.
- Healthcare cash plan.
- Cycle to work scheme.
- Free subscriptions to wellbeing platform/app.
- Free tea & coffee (all day long).
- Generous staff discounts.

**Essential criteria**:

- Competent at using a computer and GSuite (Google) software packages
- Have a Customer first attitude and approach to working
- Able to organise, prioritise and multitask.
- Be a team player and work well with others

At E-Cigarette Direct we are passionate about ensuring we handle your personal data responsibly. Please read our privacy policy here for more information about the information we collect and how we store and use your data.

**Job Types**: Full-time, Temporary

**Salary**: £18,500.00-£19,500.00 per year