Parts Advisor

1 week ago

Brent, United Kingdom Matt Burton Full time

We are currently looking for a Parts Advisor to join an exciting, leading and well-known car manufacturer based out of their Edgware site. You will be required to provide accurate estimates for parts, ensuring that the customer is fully aware of the likelycosts and timescales involved and setting expectations accordingly. You will help manage our clients current stock levels, as well as helping source parts for their customers or themselves. You will be part of the Trade Parts and Retail Parts team
In return, you can expect a £24,000 - £27,000 basic salary with an uncapped, realistic OTE of £35,000+.
About the role
- Taking inbound calls from customers, advising and helping them in any way possible
- Order parts for trade and retail customers
- Notify customer on arrival to allow work to be scheduled and minimise parts stockholdings
- Helping coordinate the parts drivers
- Speaking to customers over the counter sourcing the right part for them
- Qualifying orders, checking information, and making sure all is correct
- Making sure all customers are happy with the service received
- Selling parts over the phone and over the counter
- Offer other products/services that may help the customer
About you
- Experience within an Automotive environment as a Parts Advisor
- Have experience as a Parts Advisor within any industry
- Can handle a busy workload and deliver on promises
- Enjoy working in a fast-paced environment and be able to keep up
- Understand the customer journey and deliver the best service possible
- Take great care and pride in your work
- Have excellent communication skills both F2F and over the phone
What's next?

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